Network Support engineer - Austin, TX- Remote

Location: Austin and TX
Experience Level: 5 to 8 years
Please note that there will 2 rounds of customer interview. First round will be a video call and 2nd round should be in person in customer s office in Irving, TX.

Note- Someone who has exp or worked on Home Device Manager - ACS server) and TR-069 (CWMP) protocol along with Java script, SQL, Shell scripting (Linux)

Job Description:
Device management team member will be responsible for installation, operation, and fixes at the following Verizon environments; formal deployment of TR-069 devices and provides support to device vendors.

Skillset: Java script, SQL, Shell scripting (Linux)

Requirements:
Experience in support, testing and software development is required
Familiar with Atlassian products such as JIRA and confluence
Knowledge and hands-on experience working with home networking equipment such as routers, gateways, extenders, etc..
Hands on experience troubleshooting and resolving technical issues with complex devices and systems
Running communication traces and interpreting device and server test logs
Configuring software application (Home Device Manager - ACS server)
Experience with application servers such as Oracle/BEA WebLogic is preferred
Preexisting knowledge of TR-069 (CWMP) protocol is very helpful
Responsibilities:
To perform FW upgrades and container package installations on devices
On boarding the new device types to Verizon environments and ensure upon successful activation
Script development/fixes (Zero touch & Custom functions)and testing upon request to accomodate the device requirements
Shell scripting on automating tasks in linux servers
To trouble shoot the device activation & communication issues with HDM application
Verification of new FW installation on test devices and provide support to customer and device vendors
Report generation on monthly basis (Device counts) & weekly basis (FW count cleanups)
Rolling restart of application servers with prior permission with clients
Cleanup of certain elements in application and DB on a quarterly/half yearly basis
Communicate status updates and information to customer, project team and appropriate personnel regarding progress on ongoing FW deployments and support related items
Ongoing maintenance and support for the test environments, application servers health check updates