Field Service Agent
TechClub Inc.
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Job Details
Skills
- warehouse
- Printers
- desktops
- EUC
Summary
Role: Field Service Agent/Desktop Support Engineer
Location: Dallas, TX
(100% onsite Role Only)
Job Description:
Knowledge of trouble shooting of desktops, Printers
Working experience in warehouse, Distribution center
Basic Knowledge of network trouble shooting
Knowledge of Service Now tool
Roles & Responsibilities
Point of Contact for Shepherdsville location
Train all new onboards on client knowledge and procedures as well as proprietary software(scale server)
Responsible for troubleshooting, installation, maintenance, and service on designated equipment.
Daily routine checkup of all printers in warehouse (300) and workstations (156)
provide Maintenance and disposal of asset and tracking the inventory of the End user devices
Deploy EUC devices and Equipment with the defined SLA.
Troubleshoot and fix issues with laptops, printers and Mobile.
IT Stockroom Management
respond to customer inquiries regarding technical issues and management of escalations
handle customers’ complaints and ensure customer satisfaction during closure.
work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.
also provide guidance on how to make operations more efficient from a technological point.
- Dice Id: 90979514
- Position Id: 9027132
- Posted 5 days ago
Company Info
TechClub Inc. renders avant-garde IT solutions to corporations. We provide exhaustive managed IT services that make us the perfect technology partners for our customers. TechClub Inc. is committed to designing critical information and maintaining a professional standard. We use cutting-edge digital approaches and maintain an open mindset to constantly innovate. Our objective is to guarantee customer satisfaction with our services. We are committed to providing post-implementation support and delivering expert IT solutions to over 50+ customers worldwide to improve and optimize operations.
TechClub Inc. was founded in 2014 and is based in Lincolnshire. We are a Google partner company, offering cost-effective, innovative, and sustainable web solutions with the slogan: “Imagination, Meets Implementation”. Our focused working strategy has made a considerable impact in the industry.
Mission
Our uncompromised, technology-agnostic guidance and implementation services are always delivered by senior IT leaders; we never razzle-dazzle and we never leave you with a solution we wouldn’t gladly support for the long run. Our commitment to customer results is unpaired in the industry – delivering unique attention and value to every client, every minute.
Vision
Our vision is to be a top player in the global market by accentuating constant innovation and delivering cost-efficient and typical IT solutions to our clients through technology leadership, creativity, and a devoted workforce.
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