Information Systems Architect Advanced - ISA 26-01539

Job Title

Information Systems Architect Advanced

Location: Remote
Duration: 12 Months

Scope of the Project

This 12-month contract supports a large higher-education IT organization in the design, development, and support of a Controlled Unclassified Information (CUI) Virtual Desktop Infrastructure (VDI) environment. The role includes building and supporting Windows-based systems and images, providing advanced engineering and technical support, and delivering one-on-one training to designated System Administrators.

Key Responsibilities

The selected candidate must be able to meet all CUI compliance requirements.

This mid-to-senior-level Citrix VDI Architect will provide Level 2 and Level 3 technical support for a Citrix/XenApp server environment. The role requires deep technical expertise to analyze and support complex system initiatives involving multiple integrated platforms.

Responsibilities include reviewing user requirements, identifying technical issues, proposing solutions, and supporting the design, implementation, and optimization of enterprise VDI systems.

Core Duties

• Provide Level 2 and Level 3 technical support for Citrix / XenApp server environments

• Monitor VDI platforms using tools such as NetScaler and ControlUp

• Support:

  • VDI end-user sessions

  • VDI technology stack

  • Level 2 operational management and technical support

• Ensure virtual desktop sessions operate as intended

• Handle VDI-related requests and escalations from the helpdesk

• Ensure all Citrix platform servers are fully patched and updated

• Support XenDesktop Broker services, including monitoring and alerting

• Support Citrix and VMware components responsible for application and desktop delivery

• Maintain high client satisfaction for supported platforms and services

• Serve as the technical Subject Matter Expert (SME) for VDI and Citrix technologies

• Address all technical inquiries related to VDI and Citrix environments

• Participate in client and stakeholder meetings to provide technical updates

• Deploy and support core Microsoft services including:

  • Active Directory (AD)

  • ADFS

  • DNS & DHCP

  • WSUS

  • Group Policy

Qualifications & Experience

Required Education

• Associate degree in Computer Science or a related field, or equivalent relevant experience

Required Certification

• Citrix Administrator Certification

Required Skills (Ranked)

• 5+ years of experience with Citrix XenApp

• 5+ years of experience with XenServer administration

• 5+ years of experience with Microsoft Windows Server environments

• 5+ years of experience with Citrix App Layering

Preferred Skills

• Experience troubleshooting complex systems, identifying root causes, and developing remediation plans

• Experience supporting large-scale, complex VDI environments

CUI Compliance Requirements

• Only approved workspaces defined in the Technology Control Plan (TCP) may be used to access, store, process, or transmit regulated research data

• Regulated data must be accessed exclusively through an approved secure VDI environment from authorized onsite or approved remote locations

• Workstations must be positioned to prevent unauthorized viewing, and systems must be locked when unattended

Additional Skills & Attributes

• Adaptable, flexible, and self-motivated with strong problem-solving abilities

• Strong written and verbal communication skills with the ability to engage both technical and non-technical audiences

• Ability to work independently and resolve ambiguity or conflict proactively

• Proven ability to collaborate effectively within technical teams