At FANUC America Corporation we are passionate about our customers, our employees, and the work we perform. We maintain a workplace where individuals can be proud of, where talents are embraced, and results are encouraged and supported.
We are looking for talented people who value integrity, informed decision-making and collaboration. If you believe you are one of those talented people and are interested in being considered for a career at FANUC America, we invite you to apply today!
The
Associate Field Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis.
The Field Service Engineer must be able to travel to a customer site at a moment's notice and remain onsite for the duration of time required to perform the troubleshooting, maintenance or repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards.
The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology.
Primary responsibilities will include:- Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
- Troubleshoot, repair, and maintain FANUC robot mechanical units and controllers and electrical control devices.
- Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, maintaining and restarting the system.
- Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.
- Complete customer calls to understand the required parts and software needed for the visit.
- Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.
- Maintain a service tool kit and documentation to facilitate rapid customer response.
- Participate in the rotation of the Hot Pager for afterhours service support.
- Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.
- Communicate frequently with involved FAC employees and customer employees to ensure that expectations are being met.
- Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.
- Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.
- Travel to customer sites as required.
Ideal candidate will have the following experience and education:- Associate's Degree or equivalent technical education; or equivalent relevant experience.
- Minimum one year of experience working in a related environment with robotics integration, installation, or service repairs.
- Experience performing preventative maintenance on FANUC robotics systems to ensure optimal performance, reliability, and uptime.
- Experience with FANUC robot mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
- Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.
- Experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms.
- Familiar with standard machining practices, tooling, fixtures, and gauges.
- Ability to read and interpret PLC ladder logic.
- Must have or be able to obtain a valid driver's license.
- Must be able to drive throughout the organizations service area for business as required.
- Ability to travel 80% locally and within an assigned region.
Preferred Qualifications:
- Bachelor's Degree in related field.
- Knowledge of older platforms or FANUC CNC controls is a plus.
- Experience and knowledge working safely and effectively within OSHA Laws and FANUC Safety Guidelines.
We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:
- Medical, Dental & Vision Insurance
- 401(k) Retirement Program
- Life Insurance
- Short-Term & Long-Term Disability Plans
- Tuition Reimbursement
- Wellness Program
- Flexible Spending Accounts
- Employee Assistance Program
- Flexible Benefit Dollars
- Generous Holiday & Vacation Program
Sponsorship will not be considered for this position.
Equal Opportunity Employer, including disabled and veterans.
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