Field Service Engineer Apprentice - Multiple Locations

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting

Job Description

EXTERNAL APPRENTICE:

When you join us at Thermo Fisher Scientific, you'll be part of an inquisitive team that shares your passion for exploration and discovery. As the world leader in serving science and annual revenue over $40 billion, we give our people the resources and chances to create significant contributions to the world.

The 12-month Field Service Engineer Apprentice Program is part of an "Early Talent Strategy" focused on building a pipeline of engineering talent for Field Services. We are seeking early career candidates who are available for a start date of June, 15 2026 who are looking for a hands-on, customer-facing experience while providing problem-solving solutions for multiple customers in the assigned region of Boston, MA

Division Specific Information

This position is part of the Instrument and Enterprise Services Division (IES) of about 3,000 colleagues. Through our premier brand, Unity Lab Services, our Field Service team offers customized service solutions and world-class experts to uniquely address customer needs. Whether companies are looking to arrange for service on one instrument or are seeking resources to manage service and support for their labs, we have the solution to meet their needs.

How will you make an impact?

• You will participate in a 12-month hands-on "Apprentice" Training Program starting on June 2026The Apprentice program strategically partners each Apprentice with an experienced Field Service Engineer (FSE).
• Upon successful completion of the Apprentice Training Program, you will become an independent Field Service Engineer for your existing region, or a newly assigned region according to business/customer needs.
• Guided Career Pathing offers apprentices a career map of available opportunities to develop technical and professional skills and future professional development.
• During training, we will develop your knowledge, skills, and abilities as a new Field Service Engineer. You will learn how to perform various instrument service processes and procedures including solving issues, implementing repairs, and completing preventive maintenance to ensure accurate functionality of medical and laboratory instrumentation within your assigned region.

What will you do?

• Field Service Engineers (FSEs) are considered "remote" colleagues, commuting daily to customer sites to provide excellent service. FSEs (including Apprentices) are provided with a company vehicle for daily travel to multiple customer locations in their service area, including some overnight travel for customer service and training sessions.
• Field Service Engineers Apprentices will work alongside expert FSEs to evaluate and perform planned maintenance inspections.
• Through regular customer communication, timely resolutions, and follow-ups, FSE Apprentices will build positive customer relationships, better understand customer needs, and provide additional service solutions.
• Documentation of repair actions and timely reporting is required, along with maintaining an approved parts inventory.
• Handle spare parts, tools, and test equipment, ensuring calibration.
• Active participation in training, mentoring, and shadowing opportunities is encouraged.
• Align with Environment Health and Safety requirements.

Basic Requirements

• Must be legally authorized to work in the United States without requiring sponsorship.
• Possess a valid driver's license with a history of a good driving record.
• Flexibility to relocate within the United States upon completion of the 12-month Apprentice Program, if applicable.
• Professional capacities in communication, self-motivation, collaborative and independent work, and leadership skills.

Preferred Experience

• Bachelor's degree or higher education preferred in engineering such as Chemical, Bio-medical, Mechanical, or Electrical.
• Customer Service experience.
• Student leadership experience and/or academic project work related to testing, repairing, and servicing technical equipment.
• Familiarity with laboratory concepts and chemistry terminology.
• Previous experience or internships in a related field.

Benefits:

• Company car and fuel expenses provided!

• Annual incentive bonus plan

• 401K with company match (eligible to participate after one year of service)

• Health benefits, tuition reimbursement, and a range of other employee benefits!

Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is -.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: