Sr. Delivery Manager with EnU domain background

Essential Duties & Responsibilities

1) Delivery Leadership: Own end-to-end delivery of ongoing projects/programs of the account ensuring alignment with business goals. Drive execution excellence across project/programs. Ensure delivery within scope, cost, schedule, and quality parameters

2) Stakeholder & Customer Management: Build and maintain CXO/SubCXO-level client relationships and Act as single point of accountability for delivery commitments. Ensure high customer satisfaction and trust

3) Delivery Governance: Establish delivery governance frameworks and reporting cadence. Implement & execute for Status reporting, Quality assurance, Provide strategic oversight and escalation management. Driving AI First Delivery.

·       End to end program management – project initiation, planning, execution, control, and closure

·       Collaborating effectively with internal stakeholders (Practices, Talent Supply chain, Business Excellence, PMO)

·       Driving periodic project reviews and mitigating risks with due diligence and a data driven approach & Escalating project issues to the senior management when needed.

·       Driving continual service improvements through Lean/automation & Gen AI led productivity - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery and modernization initiatives.

·       Reporting, analyzing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly.

·       Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes.

·       Implementing process optimization, improvements, and modernization initiatives where appropriate.

4) Financial & Commercial Management: Own P&L, revenue management, and cost optimization. Manage billing, margins, forecasting, and contract adherence. Drive SOW definition, change requests, and estimations.

5) Resource & Talent Management: Lead large multi-disciplinary teams (350+ resources). Manage:

• Resource planning and allocation. Capability building and mentoring
• Foster a high-performance, collaborative culture.

6) Strategic Initiatives & Growth: Support pre-sales, solutioning, and RFP responses & Identify opportunities for Account growth, New business development & Value creation for the client.

Mandatory skills

Project/Program Management Skills: Expert in Project/Program Management overall process with hands-on experience

Educational Qualification: Graduate (BE Preferred) + Post-Grad (Preferred)

Soft Skills: Effective Business Communication, Customer & Team handling, learning attitude, Ownership, Passion to achieve results.

Leadership & Business Skills

·       Strong executive presence and stakeholder management skills

·       Proven track record in leading large teams and programs

·       Excellent decision-making, negotiation, and conflict resolution abilities

Nice to have skills

Tools: MS Projects, Jira,

Certification: PMP certification, Prince, ITSM (added advantage)

Areas: ERP (JDE/Oracle); Digital Technologies (MS); Infrastructure.