Lead Data Support Analyst

Job Title: Lead Data Support Analyst
Location: Toronto, ON (Hybrid)
Department: Wealth Technologies – Data
Reports to: Director, Data Analytics
 

Position Overview:
Seeking a Lead Data Support Analyst to oversee and actively contribute to the daily support and reliability of our enterprise data and reporting ecosystem. This is a hybrid role that combines hands-on technical troubleshooting with leadership responsibilities.

You will lead a team of analysts supporting critical data workflows and act as a key liaison between business users, data engineering, and reporting teams. The ideal candidate brings deep technical knowledge, strong leadership, and the ability to solve complex problems quickly and effectively — ensuring our reporting platforms remain trusted, accurate, and always available.

What You Will Do:

• Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
• Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
• Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
• Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
• Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
• Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
• Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metrics
• Identify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoring

What You Bring:

• 5+ years of experience in data analytics, operations, or platform support, with at least 2 years in a senior or lead role
• Proven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communication
• Strong knowledge of Snowflake, SQL, and modern data architectures
• Familiarity with Sigma or other BI/reporting tools (e.g., Tableau, Power BI) and how they interact with backend data platforms
• A strong sense of ownership and urgency when resolving data and reporting issues that impact business operations
• Experience supporting business stakeholders in Wealth, Compliance, Operations, Finance, and Technology
• Solid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or ServiceNow
• Ability to coach junior analysts, enforce triage processes, and lead with accountability
• Experience in financial services is preferred
• Degree or diploma in Computer Science, Information Systems, or a related field