Job Title: Lead Data Support Analyst
Location: Toronto, ON (Hybrid)
Department: Wealth Technologies – Data
Reports to: Director, Data Analytics

Position Overview:
Seeking a Lead Data Support Analyst to oversee and actively contribute to the daily support and reliability of our enterprise data and reporting ecosystem. This is a hybrid role that combines hands-on technical troubleshooting with leadership responsibilities.

You will lead a team of analysts supporting critical data workflows and act as a key liaison between business users, data engineering, and reporting teams. The ideal candidate brings deep technical knowledge, strong leadership, and the ability to solve complex problems quickly and effectively — ensuring our reporting platforms remain trusted, accurate, and always available.

What You Will Do:

Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resolution metrics
Identify and implement opportunities to streamline support processes through automation, improved tooling, and stronger monitoring

What You Bring:

5+ years of experience in data analytics, operations, or platform support, with at least 2 years in a senior or lead role
Proven experience balancing hands-on technical troubleshooting with team leadership and stakeholder communication
Strong knowledge of Snowflake, SQL, and modern data architectures
Familiarity with Sigma or other BI/reporting tools (e.g., Tableau, Power BI) and how they interact with backend data platforms
A strong sense of ownership and urgency when resolving data and reporting issues that impact business operations
Experience supporting business stakeholders in Wealth, Compliance, Operations, Finance, and Technology
Solid understanding of incident response and root cause analysis, including use of tools like Jira, Confluence, or ServiceNow
Ability to coach junior analysts, enforce triage processes, and lead with accountability
Experience in financial services is preferred
Degree or diploma in Computer Science, Information Systems, or a related field

Lead Data Support Analyst

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