Educational Qualification* | Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience. |
Tagline/Tech Stack Snapshot - | Role: Business Analyst - AI & CRM Solutions (Life Sciences)
Domain: Life Sciences, Pharmaceutical Commercial Operations, Customer Engagement
Skills/Tech Stack/Product & Domain Knowledge Snapshot
• CRM Platforms: Veeva CRM, Salesforce Health Cloud, Dynamics 365 CRM, or equivalent
• AI & Automation: Microsoft Copilot, Generative AI, Conversational AI, Intelligent Automation
• Business Analysis: Requirements Elicitation, User Stories, Process Mapping, Gap Analysis
• Stakeholder Management & Workshop Facilitation
• Agile Delivery: Jira, Azure DevOps, Confluence
• Data Analysis & Reporting
• CRM Integrations & Digital Customer Engagement Platforms
• SDLC, UAT, Change Management, Adoption Support |
Role Summary - (To be filled by Practice /DO) | • WinWire is seeking an experienced Business Analyst with expertise in Life Sciences CRM processes and a strong understanding of AI-driven business solutions.
• The role will partner with business stakeholders, product teams, and technology teams to identify opportunities for AI-enabled process improvements and customer engagement transformation.
• The candidate will translate business needs into actionable requirements, support solution evaluation, and drive successful implementation of CRM and AI initiatives.
• The ideal candidate will bring a combination of Life Sciences domain knowledge, CRM expertise, analytical thinking, and stakeholder management capabilities. |
Primary (Must have skills)* - To be Screened by TA Team | • 10+ years of Business Analysis experience with at least 4+ years supporting CRM initiatives.
• Strong understanding of Life Sciences commercial operations, customer engagement, and CRM processes.
• Experience with Veeva CRM, Salesforce, Dynamics 365, or similar CRM platforms.
• Understanding of AI, Generative AI, Copilot, automation, and emerging digital technologies.
• Proven experience in requirements gathering, business process analysis, and solution definition.
• Strong stakeholder management and workshop facilitation skills.
• Experience translating business requirements into user stories, functional specifications, and acceptance criteria.
• Experience supporting Agile/Scrum delivery teams.
• Strong analytical and problem-solving skills.
• Experience supporting UAT, change management, training, and business adoption activities.
• Excellent written and verbal communication skills. |
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