Technical Support Analyst

Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).

·       Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).

·       Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.

Preferred Skills

·       Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.

·       Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.

Physical Requirements

·       Ability to work 100% on-site with possible Telework options

·       Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.

• Operating Systems: Proficiency in Windows 10/11 and macOS environments.
• Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
• Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
• Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
• Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.