Job#: 3045830 Job Description: GEP Smart Product Support Engineer
Location: Juno Beach, Florida (Onsite)
Role Overview
We are seeking an experienced GEP Smart Product Support Engineer to support a Source-to-Pay Transformation Program. This role involves project delivery and extended Hypercare across all business units. The position requires a deep understanding of a dual-system procurement landscape where inventoried materials are managed in SAP S/4HANA, and indirect materials and services are managed in GEP Smart. You will work with bidirectional data flows between SAP and GEP via integration middleware, with SAP as the system of record for all financial data.
Key Responsibilities
- Triage and resolve GEP Smart production incidents for Materials and Services procurement, including Service POs, Service Confirmations, Vendor Catalogs, approval workflows, and user access.
- Trace and troubleshoot cross-system transaction failures end-to-end across SAP Process Orchestration and GEP Click middleware.
- Support Contract Lifecycle Management (CLM) in GEP, including contract creation, approval workflows, amendments, and renewals.
- Assist with the migration and conversion of legacy contracts from SAP SRM to GEP, ensuring data integrity and business continuity.
- Coordinate with SAP functional teams on issues where GEP-originated transactions fail to post correctly in SAP for financial reconciliation.
- Monitor and support master data interfaces between GEP and SAP, including supplier records, service/material masters, and cost centers.
- Apply lessons learned to proactively identify recurring issue patterns and implement preventive measures.
- Support business unit-specific GEP tenant configurations, such as approval hierarchies, notification templates, and user roles.
- Execute SIT, regression, and UAT test cycles for product features and integration touchpoints.
- Support GEP Spend Analytics data validation across business unit hierarchies.
- Partner with scrum masters and workstream leads to manage the GEP support backlog and participate in sprint ceremonies.
Required Qualifications
- 3-5+ years of hands-on GEP Smart experience across Materials Procurement, Services Procurement, Source-to-Contract, and Spend Analytics modules.
- Proven experience supporting GEP in a hybrid procurement landscape with a clear understanding of document flows.
- Experience with GEP Click and familiarity with other integration middleware such as SAP Process Orchestration (SAP PO).
- Strong understanding of Service PO and Service Confirmation workflows in GEP and their integration with SAP.
- Experience supporting master data interfaces between GEP and SAP.
- Experience in defect and backlog tracking tools such as Jira or ServiceNow.
Preferred Qualifications
- Utility or energy industry experience.
- Agile/SAFe delivery model experience.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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