BI Support Lead - Foster City, CA - Fulltime
Arrowminds inc
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Job Details
Skills
- technical support
- Tableau
- Power BI
- Spotfire
- ThoughtSpot
Summary
- BI Support Lead
- 4+years of experience experience in: Tableau ,Spotfire ,Power BI
- Basic knowledge of ThoughtSpot BI tool
- Experience in ITSM tools , ServiceNow
- Experience with Python or R for data analysis
- 4+years of experience in: Tableau ,Spotfire ,Power BI
- Basic knowledge of ThoughtSpot BI tool
- 4+years of experience Experience in ITSM tools , ServiceNow
- 4+years of experience Experience with Python or R for data analysis
- 4+years of experience Support Tableau, Power BI, ThoughtSpot, and Spotfire by handling escalated dashboard failures, validating complex data refresh
- problems, and performing deeper front-end and query-level troubleshooting.
- Manage escalated incidents and operational tasks in Agile/Scrum environments using Jira and Azure DevOps, ensuring timely resolution and communication.
- Conduct detailed triage for PostgreSQL and Starburst environments, resolving performance issues, data inconsistencies, and availability gaps.
- Experience in data visualization best practices
- Provide L2/L3 technical support for Tableau, Power BI, Spotfire, and ThoughtSpot, including dashboard failures, data refresh issues, and performance problems.
- Perform deep-dive troubleshooting across front-end, queries, data sources, and integrations to identify and resolve complex BI issues.
- Monitor and manage escalated incidents, service requests, and operational activities using ServiceNow, Jira, and Azure DevOps.
- Conduct detailed triage and troubleshooting of PostgreSQL and Starburst environments, addressing performance, data consistency, and availability issues.
- Validate complex data refreshes, dashboards, reports, and underlying data to ensure accuracy and reliability.
- Use Python/R for data analysis, troubleshooting, validation, and automation where required
- Participate in Agile/Scrum ceremonies, operational reviews, and continuous improvement initiatives.
- Develop and maintain knowledge articles, troubleshooting guides, and support documentation for recurring BI issues.
- Demonstrate working knowledge of ThoughtSpot and ability to support the platform as part of the BI ecosystem
Regards
Rajesh
Arrowminds Inc
- Dice Id: 91166603
- Position Id: 9101098
- Posted 1 day ago
Company Info
Arrowminds staffing practice delivers high-quality staffing services built on industry best practices. We work with our clients to recruit and retain the best information technology talent possible. Our team manages the acquisition and deployment of professionals for temporary staffing needs. Our flexible recruiting process provides client with consistent, quick access to skilled professionals.
Business managers need a knowledgeable technology partner to help them select the best-fit technology platform & business applications to effectively capture the maximum ROI benefits. Arrowminds can offer objective advice on choosing the right technology solutions for your business needs. We also deliver cost-effective software customizations, infrastructure support using global delivery model.
Arrowminds provide onsite/offshore resources for any IT technology, Healthcare, financial and manufacturing industries.
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