NGDC Digital Services Technical Manager

Job#: 3044681

Job Description:
Digital Services Technical Manager

If interested please send most updated resume to

Location: Remote

Role Overview

We are looking for a Digital Services Technical Manager with the technical skills to drive innovation and collaboration between diverse teams. As a manager, you will lead initiatives and build processes to advocate for modern software practices through a DevSecOps methodology. You will serve as a key technical leader to drive the maturity of current software development and the continuous delivery of highly visible applications.

Top 4 things the candidate must have are as follows:

1. Strong AWS SRE

2. Excellent Communicator

3. Empowered High Performer

4. Have management skills i.e...(understands large scope of projects, has coached and developed a contributor)

Key Responsibilities

• Lead initiatives to drive the maturity of software development and continuous delivery of applications.
• Oversee and implement technology transformation initiatives, including artificial intelligence and advanced analytics.
• Assess technical and business environments to understand impact and risks, providing executive-level communication.
• Respond to RFIs and draft technical approach responses aligned with strategic goals.
• Provide accountability for digital services initiatives and lead resources to ensure successful outcomes.
• Use modern tools and observability metrics to identify, troubleshoot, and improve enterprise or cloud platform issues.
• Prioritize, manage, and own emerging customer issues from start to finish.
• Set the foundation for how data, systems, and new technologies connect and work together.
• Create and review documentation for incident events, root cause analysis, and mitigation procedures.
• Participate in Agile sprints to evolve business processes and technologies.
• Manage the workload and performance of employees and subcontractors.

Required Qualifications

• 10 years of experience, with potential supervisory or lead experience.
• At least 10 years of experience building or operating on AWS, networking, IT Security tools, databases, and other tools.
• Hands-on technical expertise in DevSecOps, security, automation, application development, databases, implementation, integration, and release management.
• Experience establishing and maturing application development and CICD towards progressive delivery.
• Ability to work with Terraform for infrastructure as code solutions.
• Strong understanding of identity access management roles and permissions.
• Experience with tools in an AWS Cloud environment such as CloudWatch and OpenSearch, and security tools like Aqua and DLP.
• Hands-on experience with Kubernetes-based containerized applications (AWS EKS), including Spring Boot-based container services.
• Experience with Gitlab CICD, including enabling environments, feature flags, and DORA Metrics aggregation.
• Proficiency with observability tools such as Datadog and other real-time monitoring and diagnostic tools.
• Coding proficiency in at least one software language (e.g., Python, C, C++, Java, Ruby).
• Must be able to support a 24/7 environment and work off-hours for issues or changes.
• Leadership presence and communication skills to effectively work with customers at all levels.
• Experience with PaaS (Platform as a Service) environments.
• Knowledge of network administration and management principles.
• Familiarity with remote access software including SFTP, RDP (Citrix), and PCoIP/DCV (AWS Workspaces, AWS Session Manager) protocols.
• AWS Solutions Architect - Professional certification.
• AWS Certified Security - Specialty certification.

Preferred Qualifications

• A Bachelor's Degree is a plus.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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