Instructional Designer, Principal Associate | Readiness & Associate Experience (Hybrid)

Instructional Designer, Principal Associate | Readiness & Associate Experience (Hybrid)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.

This role will be responsible for the design and development of a diverse set of learning materials to support our Retail Banking Teams including Bank Voice, Customer Protection, Bank Operations and other Retail lines of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report out on learning effectiveness. They will script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.

As a Principle learning designer, you will partner with SMEs, Project Managers, Facilitators, Learning Consultants, and other Learning Experience Designers to design, develop, implement, scale, and continuously improve key performance indicators.

This role is a great fit for you if:

• You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments
• You take delight in finding the best learning design for a specific learning need and have experience with course authoring tools
• You know how to balance learning best practices with business needs & constraints, using good judgment in balancing both quality & efficiency
• You value creating learning experiences that are both effective and engaging, solving business needs while delighting and engaging the learner

Key Responsibilities

• Partner with Principal Learning Consultants to own the design for specific programs and stand-alone offerings that support the learning & performance needs of associates in Bank Voice, Customer Protection, Bank Operations and other Retail lines of business.
• Complement the needs analysis process by identifying the additional context that will help to ensure successful transfer of skills to the job
• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles
• Working with SMEs, design and develop curriculum, programs, learning materials, and performance support tools (including self-study, classroom, e-Learning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design)
• Demonstrate an aptitude for, knowledge of, and agility with new learning technologies
• Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
• Partner with other Instructional Designers and Learning Consultants on the team to support the ADDIE process, as appropriate
• Create evidence-based assessments and evaluation methods
• Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 4 years of experience in Instructional Design
• At least 4 years of experience with learning content development tools (Articulate 360, Adobe Captivate, Adobe Design Suite, and Camtasia)

Preferred Qualifications:

• 5+ years of Training Design and Development for digital modalities
• 1+ years of experience in UI/UX and graphic design
• 2+ years of experience with mobile content creation, curation and delivery
• 2+ years of experience with Adobe Creative Suite (InDesign, Photoshop, and video editing software)
• Proficiency with Google Suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Learning Consultant

Plano, TX: $98,900 - $112,900 for Learning Consultant

Richmond, VA: $98,900 - $112,900 for Learning Consultant

Wilmington, DE: $98,900 - $112,900 for Learning Consultant

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).