Avanciers LLC
Avanciers LLC

Order Management Specialist

Hybrid in Irving, TX, US • Posted 9 hours ago • Updated 9 hours ago
Contract Independent
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • SAP
  • Call Center
  • Customer Service
  • Help Desk
  • Microsoft Excel
  • Order Management

Summary

Job Title: Process Specialist – Reverse Logistics Helpdesk & Order ManagementLocation: Irving, TX (Hybrid)Employment Type: 12-Month ContractShift Options (CST): 7:00 AM–4:00 PM or 9:00 AM–6:00 PM.Weekly Off: Saturday and Sunday. Job DescriptionAvanciers looking for a Process Specialist to provide Level 1 helpdesk support for reverse logistics and order management operations. The ideal candidate should have experience handling customer requests, maintaining orders, managing returns, and working across multiple business systems.Key Responsibilities
  • Provide Level 1 triage and support for reverse logistics helpdesk requests.
  • Support spares management, order maintenance, and system transactions.
  • Assist customers with Return Merchandise Authorization (RMA) requests and issue resolution.
  • Follow up on defective product returns and provide general operational support.
  • Provide call center support during business hours.
  • Create FAQs, training materials, and end-user documentation.
  • Conduct information sessions and provide guidance to business users.
Required Skills
  • Experience in order management, helpdesk support, customer service, or reverse logistics.
  • Knowledge of SAP is an advantage.
  • Proficiency in MS Excel, MS Word, and multiple business systems.
  • Strong communication, collaboration, and problem-solving skills.
  • Excellent attention to detail, accuracy, and prioritization.
  • Ability to work under pressure and meet deadlines.
  • Self-motivated, adaptable, and focused on continuous improvement.
  • Ability to work effectively in a multicultural environment and follow client policies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094911
  • Position Id: 9118632
  • Posted 9 hours ago
Contact the job poster
PS

Pranav Seth

Recruiter @ Avanciers LLC

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