Salesforce Product Owner

Salesforce Product Owner

Boston, MA

Long Term Contract

Strong knowledge of:
- Salesforce CRM
- Service Cloud (case management, customer service)
Understanding of:
- Data model & integrations
- APIs & middleware (MuleSoft preferred)
- Workflows, flows, and automation
Product Ownership & Agile Skills
- Backlog management & prioritization
- Writing clear user stories with acceptance criteria
- Strong stakeholder management
- Experience with SAFe / Agile frameworks
- Ability to balance business value, technical constraints, and delivery timelines
Nice-to-Have
- SQL knowledge
- Utility experience

Be a business advocate and product leader, working closely with stakeholders to define & refine, as well as prioritize features and capabilities aligned with strategic goals.
• Own the product requirements throughout the lifecycle through initial discovery into documentation to development, testing, & rollout.
• Be a leader with the requirements gathering & elicitation process, translating complex business needs into clear, actionable user stories, use cases, process flows & acceptance
• Prioritize features and enhancements based on business value, risk, and operational impact.
• Ensure Salesforce solutions support CIS, billing, metering, outage management, and field service processes.
• Partner with gas utility business leads (Customer Operations, Field Operations, Billing, Compliance, IT)
• Gather, analyze, and translate business requirements into clearly defined user stories and acceptance criteria
• Act as the primary decision-maker for scope, priorities, and trade-offs
• Communicate product status, release plans, and outcomes to executive and operational stakeholders
• Collaborate with Salesforce architects, developers, QA, and system integrators
• Validate delivered solutions meet gas utility business needs and regulatory standards
• Ability to influence without authority via professional and effective communication is a must
• Proactively identify scope risks, dependencies, & potential mis-alignments where one can work closely with Product Owner and Project Implementation Managers to escalate and mitigate as needed.
• Collaborate with highly technical and equally talented cross-functional teams: UX, developers, QA, and business stakeholders to deliver a seamless, user-friendly/centric product experience.
• Support and influence product backlog grooming, sprint planning, and ongoing Agile ceremonies.
• Provide clarity & context for user stories during the development cycle
• partner with QA and UAT teams to validate deliverables are being met to exceed business expectations.
• Leverage customer feedback and data insights to continuously iterate and improve product features.
• Experience in Advanced Agile Methodologies , Specifically SAFE.
• Align Technical capabilities with gas utility objectives, regulatory mandates, and customer service goals