Helpdesk Support

IT Support / Help Desk Analyst

Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Work Model: Fully Remote (must reside in Utah)

Position Overview

We are seeking an energetic, customer-focused IT Support professional to join an internal help desk team supporting employees across North America. This role is ideal for someone early in their IT career who enjoys troubleshooting, working directly with end users, and delivering a high-quality customer experience.

Key Responsibilities

• Provide live technical support via inbound calls, chats, and emails
• Troubleshoot software, application, and OS-level issues
• Deliver a professional, world-class customer service experience
• Use remote tools to diagnose and resolve user issues
• Escalate unresolved or complex issues to Level 2 support
• Support a mixed Windows and macOS environment

Required Qualifications

• Experience supporting or basic knowledge of Windows and/or macOS
• Experience with Microsoft Office, Outlook, and Google Workspace
• Strong troubleshooting and problem-solving skills
• Excellent verbal and written communication
• Customer-service mindset with a friendly, professional approach
• Around 1 year of IT support or help desk experience
• Ability to learn quickly in a fast-paced environment

Nice to Have:

• Experience supporting Mac devices, tablets, or mobile devices

Job Type & Location
This is a Contract position based out of Salt Lake City, UT.
Pay and Benefits
The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 29, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.