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QA Consultant with Salesforce and NICE Testing Experience

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract Independent

Contract W2

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Salesforce
NICE

Summary

Working with Salesforce typically involves testing CRM workflows, integrations, and customizations.

Key responsibilities:

Validate Salesforce modules: Sales Cloud, Service Cloud, Experience Cloud
Test custom objects, fields, workflows, validation rules
Perform Apex testing (unit testing for backend logic)
Validate Lightning components / UI
Test integrations (REST/SOAP APIs with external systems)
Data integrity testing between Salesforce and other platforms
Automation using tools like Selenium or Provar

NICE / Contact Center QA Experience

Testing in NICE CXone (formerly inContact) focuses on omnichannel customer interactions.

Key responsibilities:

Test IVR flows (call routing, prompts, fallback logic)
Test Omnichannel: voice, chat, email, SMS
Verify agent desktop behavior and screen pops
Validate call recording, analytics, and reporting
Performance testing for call loads and concurrency

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10448332
Position Id: 8956351
Posted 1 hour ago

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