Incident management Engineer

Woodbridge Township, NJ, US • Posted 3 days ago • Updated 3 days ago
Full Time
No Travel Required
On-site
$100,000 - $130,000/yr
Fitment

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Job Details

Skills

  • Incident Management
  • Root Cause Analysis
  • System On A Chip
  • Management
  • KPI
  • Problem Management
  • SLA

Summary

Title: Incident management Engineer

Location: : Iselin, NJ

Day 1- Onsite -Yes

Key Skills:

 

Handle and coordinate IT incidents to ensure quick resolution and minimal impact.

 

Responsibilities:

  • Manage incident lifecycle (identify → resolve → close)
  • Coordinate with SOC, IT, and business teams
  • Communicate updates to stakeholders
  • Conduct RCA and improve processes

Requirements:

 

  • Manage and drive end to end incident lifecycle (logging, triager resolution, closure)
  • Lead Major Incident (P1/P2) calls, coordinate with cross functional teams
  • Prioritize incidents based on impact and urgency to minimize business disruption
  • Perform root cause analysis (RCA) and ensure preventive actions are implemented
  • Track and ensure adherence to SLA / KPI targets
  • Provide timely communication and updates to stakeholders during incidents
  • Maintain incident records, post incident reports, and knowledge repository
  • Identify recurring issues and drive problem management improvements
  • Work in 24/7 ONCALL/support model if required
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10469220
  • Position Id: TechM224532
  • Posted 3 days ago
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