Coupa/ NetSuite BSA

Must-Haves

• Deep Coupa Expertise: Strong hands-on experience with Coupa (P2P, AP, Procurement).

• NetSuite Integration Knowledge: Sufficient NetSuite proficiency to manage the integration bundle, troubleshoot SuiteScript-based sync errors, and manage transactional records.

• Troubleshooting Specialist: Proven experience fixing "broken" integrations between Coupa and an ERP.

• Operational Reliability: 100% Remote (EST) role requiring a strong track record of high-performance remote work and full availability during East Coast business hours.

Nice-to-Haves

• Full-Lifecycle Implementation: Experience taking Coupa or NetSuite from "ground zero" to Go-Live to excel in a newly post-go-live environment.

• Functional Finance Knowledge: Strong understanding of AP processing, vendor onboarding, and procurement workflows to partner effectively with Finance/AP teams.

Official Job Description

We are seeking a Business Systems Analyst (BSA) focused primarily on operational support for our NetSuite and Coupa environments.

This role will be heavily involved in day-to-day support activities, troubleshooting, and managing issues across the Coupa–NetSuite ecosystem, particularly around integrations and transactional workflows. Beyond operational support, you will contribute to system enhancements, workflow optimization, and cross-functional improvement initiatives.

This is a great fit for someone who enjoys being close to the business, solving operational issues, and improving finance/procurement system processes in a fast-paced environment.

Core Responsibilities

• Ticket Management: Manage and resolve day-to-day support tickets related to NetSuite and Coupa.

• Integration Support: Troubleshoot integration issues and transactional failures between Coupa and NetSuite.

• Workflow Operations: Support Procure-to-Pay (P2P), AP, purchasing, invoicing, approval workflows, vendor onboarding, and related finance operations.

• Root Cause Analysis: Investigate system/process issues and coordinate resolutions with internal teams and external vendors.

• User Support & Partnership: Support business users with workflow questions and partner cross-functionally with Finance, Procurement, Accounting, and IT stakeholders.

• System Enhancements: Perform minor configuration changes, workflow updates, reporting improvements, and assist with UAT and documentation.

• Continuous Improvement: Participate in process improvement initiatives and identify opportunities for automation and operational efficiency.

Ideal Candidate Background

• Experience: 4–7+ years in a Business Systems Analyst, ERP Analyst, or Finance Systems Support role.

• System Skills: Hands-on experience supporting NetSuite ERP and Coupa environments.

• Technical Proficiency: Strong troubleshooting skills surrounding integrations, workflows, and transactional issues.

• Operational Mindset: Experience supporting ticket queues and end-users in a production environment.

• Domain Knowledge: Solid understanding of Procure-to-Pay (P2P), Accounts Payable, procurement, and finance operations.

• Soft Skills: Strong cross-functional communication, documentation skills, and the ability to work with both technical and non-technical stakeholders.