Technical Support Engineer 3

{"description": "Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.

Job Summary & Responsibilities

• Develops and demonstrates expert proficiency in complex, non-routine maintenance and repair evolutions on various equipment as assigned. Proficiency will include both hardware and software disciplines.
• Analyzes issues and problems of high complexity, exercising excellent judgment in finding solutions to problems and issues with equipment.
• Analyzes error logs, determines root errors, translates into fishbone analysis.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• Creates service bulletins to disseminate technical information worldwide concerning serious tool-related issues.
• Provides written weekly updates pertaining to progress on current projects to Technical Support Manager.
• Develops relevant action plans to specific technical issues.
• Develops 8D reports for customer communication, works with factory to close analysis.
• Works in conjunction with service manager to identify local team's skill-set, gaps, develops and executes training plans.
• Proactively provide feedback to the engineering and manufacturing departments concerning tool quality, reliability and service ability issues.
• Proactively analyzes install base performance, identifies trends, tool quality issues, reliability and service ability issues communicates factual assessments to factory, makes recommendations for improvements.
• Takes ownership of escalations, becomes key point of contact and communicator to customer and factory personnel until problems are resolved, follows through with corrective actions to ensure quality closure of technical issues.
• Supports customer installations, upgrades and training upon request.
• Works with engineering and team on new system developments.
• Demonstrates continuous self-development to gain high level of system(s) technical knowledge.

Challenges:

• Interacting with customers and field service engineers who speak different languages.
• Must be willing to travel 75%, including both domestic and international travel

Qualifications

Requires a Bachelors degree in electrical, electronic or mechanical engineering, optical engineering, physics or a related field and a minimum of 5 year experience maintaining, installing and/or repairing for lithography tools (steppers, scanners) or comparable high-technology equipment or an equivalent combination of education and experience. A BS degree is preferred

Why Join Onto Innovation?

At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.

Compensation & Growth

Base Salary Range:
$77,840.00 - $116,760.00, offered in good faith and based on experience, location, and qualifications.

• Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:

Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.

Important Note on Export Compliance

For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).", "salary_raw": "USD 77,840.00 - 116,760.00 per year"}