Title: Desktop Support
Location: Hackensack, NJ (Onsite 5 days a week)
Duration: Long-term Contract
Travel: Up to 80% (Expenses Reimbursed)
JOB DESCRIPTION
We need a system administrator who has experience with rollouts/implementation on-site.
They will need a car (mileage reimbursement from the client) and will be spending at least 70% of their time in between our satellite offices. As a system admin, they will the liaison between the office and desktop/telecommunications/internal processing systems.
- Basic Job Information:
Position Summary: Under the guidance of a manager, the technical support technician s role is to provide technical software, hardware and network problem resolution to internal and external callers in a timely, patient and courteous manner. A professional demeanor is a strict requirement of this position. The technician may provide telephone and remote support initially but will often perform on and off-site assistance. If the technician cannot resolve an issue they must escalate to their manager or appropriate person for assistance. The ability to work alone or as part of a group is a must. Must possess capacity to work in a fast-paced environment.
Requirements:
Skills: Multi-tasking, proper escalation of reported issues
Experience: Above average knowledge of Windows operating system. Working knowledge of computer software, hardware platforms, and laser printers. Experience in a fast-paced work environment.
Essential Functions of the Job:
- Identify, troubleshoot and resolve a wide range of technical computer related problems.
- Provide basic training to end users that may help reduce future help desk calls
- Conduct all interactions with system users, peers and management in a patient, courteous and professional manner.
- Install, configure and upgrade operating systems, software applications, PC hardware and peripherals. May include simple cabling tasks.
- Answer the technical support phone, review email account and log all support calls in the proper database
- Must have a flexible schedule to work other shifts including weekends and holidays. This is a requirement of this position.
- Must maintain and respect confidentiality regarding patient information or internal hospital information (ie: payroll, clinical, financial data, etc.)
- Provide end user resolution over the phone, remotely or through on-site visits.
- Maintain asset inventory at all times (ie: utilize Asset Tracker)
- Perform desktop repair for PC computer equipment and peripherals (ie: printers, scanners, mobile carts, etc.)
- Coordinates repair of third party equipment (ie: printers, faxes, copiers, etc) with appropriate vendors.
- Maintains strong customer focdemeanor at all times.
- Follows established Holy Name Hospital and Help Desk policies and procedures at all times.
- Performs other duties as requested by IT management.
- Visually monitor systems at all times. Determine that all systems are running and take appropriate action if needed.
- Maintain various on-line logs to keep track of daily/monthly assignments.
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