OverviewTop candidates will have expertise in the Apple ecosystem, and in supporting Apple devices in an enterprise environment.Hybrid work position; need to be local or willing to relocate to area.As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
The Systems Administrator III combines advanced Apple ecosystem administration with cross-functional technical leadership. This role serves as the primary operational liaison between Enterprise & Solutions Architecture and Client Engineering, ensuring end-user computing modernization initiatives are successfully translated from architectural design into operational execution.The incumbent is responsible for maintaining a seamless, secure, and high-performing user experience across macOS, iOS, iPadOS, and watchOS platforms. This position focuses on operational excellence, environment standardization, and Tier 3-level engineering support.This position has no responsibility for providing care to patients.The Systems Administrator III is a senior technical contributor responsible for:- Executing Apple-focused modernization initiatives
- Supporting enterprise Apple device management and integration
- Providing advanced troubleshooting and consultation
- Maintaining standardized and secure end-user environments
- Serving as a bridge between architecture strategy and engineering execution
This role ensures technical solutions align with enterprise standards while delivering a frictionless user experience.Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
ResponsibilitiesApple Ecosystem Administration- Manage, configure, and troubleshoot macOS, iOS, iPadOS, and watchOS devices
- Manage zero-touch deployment workflows using Apple Business Manager (ABM) and MDM platforms (eg, Jamf Pro)
- Maintain and optimize Apple device lifecycle management processes
Modernization & Integration- Lead implementation of end-user computing modernization initiatives
- Integrate Apple platforms within a complex, heterogeneous enterprise environment
- Ensure alignment of deployed solutions with architectural standards
- Support cloud-integrated Apple services and enterprise interoperability
Tier 3 Engineering & Consultation- Provide advanced troubleshooting and resolution of complex Apple platform issues
- Advise on programming, scripting, packaging, and integration challenges
- Serve as escalation point for complex endpoint engineering issues
Environment Standardization & Security- Configure and maintain server services and application software supporting Apple endpoints
- Ensure compliance with enterprise security frameworks and encryption standards
- Maintain system integrity without compromising modernization initiatives
- Support application packaging and enterprise software delivery
User Experience (UX) Advocacy- Monitor and proactively resolve systemic issues affecting end-user computing
- Ensure high-quality, frictionless user experience across platforms
- Identify and design system enhancements to improve performance and usability
Knowledge / Skills / AbilitiesTechnical Expertise- Expert knowledge of Apple ecosystem administration (macOS, iOS, iPadOS, watchOS )
- Deep experience with Apple Business Manager (ABM)
- Advanced knowledge of Jamf platform installation, configuration, administration, and troubleshooting
- Experience with application packaging and enterprise software delivery
- Understanding of Apple security frameworks and enterprise encryption
Enterprise Integration- Experience supporting Apple devices in complex, mixed-platform enterprise environments
- Ability to ensure systems interoperability with business applications
- Knowledge of cloud-integrated endpoint services
Leadership & Communication- Ability to translate architectural strategy into actionable engineering tasks
- Strong cross-functional collaboration skills
- Ability to conceptualize and design system enhancements that improve business processes
QualificationsQualificationsRequired- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
- Three years of related experience as a level 2 System Administrator or higher.
Qualifications (Preferred)Working ConditionsThis is a sedentary position requiring the ability to exert up to 10 pounds of force and occasionally lift, carry, push, or pull objects. The role involves primarily sitting and is not exposed to adverse environmental conditions.
DisclaimerThis job description outlines the general nature and level of work performed and is not intended to be a comprehensive inventory of all duties and responsibilities. Management reserves the right to assign or reassign duties at any time.
The University of Utah Health complies with the Americans with Disabilities Act (ADA) and Sections 503 & 504 of the Rehabilitation Act and provides reasonable accommodations to qualified individuals.
Physical RequirementsCarrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
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