L2 Support Operations Specialist (Junior | Level III)

Hope you are doing well.
My name is Rohen and I represent Vision InfoTech. Let me know if you're interested in the below position.

Role: L2 Support Operations Specialist (Junior | Level I II)
Location: Mountain View, CA (Hybrid 3 days onsite)
Duration: 6 Months

Experience: 3 10 Years (3+ required)
Hours: 10:00 AM 7:00 PM PT
Interview: 2 Rounds (45 mins each)
Local Candidates Only | LinkedIn Required

Job Summary

Our client is looking for a Junior L2 Support Operations Specialist (Level I II work) to oversee the support ticketing system, resolve tickets when possible, or route them to the appropriate teams. This role focuses on ticket management, triage, and cross-functional coordination rather than hands-on development.

Responsibilities

• Manage and monitor support tickets using Jira
• Resolve Level I II issues or direct tickets to the correct person/group
• Triage and dispatch tickets to Product, Design, Legal, QA, or Engineering
• Communicate with customers and internal teams via Jira, Slack, and calls
• Escalate Severity 1 and technical issues per defined processes

Requirements

• 3+ years in L1/L2 Support or Support Operations
• Strong communication skills
• Experience managing ticket queues in Jira
• Local to Mountain View, CA (hybrid onsite)

Nice to Have

• Some development experience
• Mobile application experience
• Ability to read APIs/code (Kotlin preferred)
• Software or QA engineering background

Thanks and Regards,

Rohen Singh

Talent Acquisition Specialist

VISION INFOTECH INC

Phone: .

Email:

368 Main Street, st#3, Melrose MA 02176

E-Verified Company