Lab Technician

Duties:
Client is a revolutionary and dynamic company creating next generation enterprise security products. If you are a motivated, intelligent, creative, and hardworking individual who wants to contribute and make a difference, this job is for you!

Qualified candidates will be proficient in Basic Network administration, Rack and Stack, Network cabling and updating documentation. You must be self-motivated, articulate and organized.  You have a talent for finding and resolving issues before they become larger problems.  Prefer candidates with experience in a support or engineering network lab or Data Center Environment.

Responsibilities:
Typical job responsibilities will include:
· Enable remote access to lab services for end users via SSL VPN and RDP/VNC/View Client.
· Rack and stack of equipment in the lab
· Organization of the lab and keeping the lab clean in a presentable state.
· Being able to identify different cables connection within the lab and identify their correct use.
· Auditing of physical and virtual devices including connection / Serial Numbers/ and IP Address
· Maintaining and updating documentation
· Acting as a ticket queue lead to monitor ticket queue and re-distribute tickets to other team members or groups within PANW. 
· Getting familiarized with the ticket queue incoming requests and updates from user and being able to re-assign or update those tickets daily.
· Cabling up network topologies based on Engineers and Lab Admin requests.
· Monitoring Power and Cooling usage within the lab.

Skills:
· Basic troubleshooting skills on network outages are a plus.
· Working experience on Firewalls is a plus.
· Hands-on experience on Cisco and Arista switches is a plus.
· Basic Windows and VMware administration experience.
· Strong cable management skills and experience running fiber and copper cables in data center.
· Basic understanding of how to use VMware virtual environment ex: power on and power off VMs.
· Basic experience with CENTOS, Ubuntu, or other Linux distributions.
· Strong understanding of cable patch panel connections.
· Being able to differentiate between copper and Fiber optics and cables.
· Clear communication through Emails, Messages, and Ticket updates
· Understanding Priorities: SLA requirements
· Quick Responsiveness and Follow up.
· Knowing how to SSH and Console into devices.
· Must be able to lift 50lbs+
· Basic understanding of power and cooling and how it can affect the lab.
· Good work ethics

Experience Requirements:
· 1 – 3yr of experience in Lab or Datacenter Environment

Education:
· High School Diploma/GED