Senior IT Applications Analyst - 100% remote (Dallas, TX)
Diversified Technology, Inc.
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Job Details
Skills
- Accountability
- Customer Relationship Management (CRM)
- Customer Service
- FTP
- Enterprise Asset Management
- Enterprise Integration
- Performance Management
- Project Implementation
- ROOT
Summary
WHO WE ARE:
Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.
WHAT WE DO:
We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.
Application & Business Systems Analyst
Position Overview
We are seeking an experienced Application & Business Systems Analyst to serve as a subject matter expert supporting business users, IT teams, and third-party vendors. This role will focus on application support, business process analysis, software integrations, testing, production issue resolution, and project management.
The ideal candidate will have strong experience with financial systems, SQL, advanced Excel, ERP applications, Agile/Scrum methodologies, and software support.
Position Details
- Location: 100% Remote – Dallas, TX
- Preferred Location: Dallas area preferred, but not required
- Schedule: Core business hours, 8:00 AM – 5:00 PM Central Time
- Employment: Contract with potential conversion to full-time after 90 days
- Experience: 10+ years of related experience
- Work Authorization: U.S. Citizenship required
- Sponsorship: Not provided
- Production Support: 24/7 support as required
Key Requirements
- 10+ years of systems support and analysis experience
- 5+ years of ERP experience; Eclipse preferred
- Strong experience supporting financial software and business processes
- Intermediate Microsoft SQL experience, including writing queries
- Advanced Microsoft Excel skills, including:
- Flat/delimited file integration
- VLOOKUP
- Pivot Tables
- Software application support experience
- Software integration experience
- Project management experience
- Experience developing and executing test plans and test scripts within a Scrum environment
- Strong understanding of data structures and data flow
- Knowledge of Agile/Scrum methodologies
- Strong technical, analytical, problem-solving, and communication skills
Financial Systems & Business Process Experience
Strong understanding of financial business processes, including:
- General Ledger
- Fixed Assets
- Indirect Sourcing and Procurement
- Accounts Payable
- Accounts Receivable
- Revenue Accounting
- Tax
- Treasury
- Related system dependencies
Experience with financial systems and applications such as:
- Billtrust
- GetPaid
- TM1
- Oracle
- Kofax
Additional preferred experience includes:
- Oracle
- Linux
- File Transfer Protocol (FTP)
Key Responsibilities
Application & Business Process Support
- Serve as a subject matter expert for applications and business processes.
- Support business users, IT teams, and third-party vendors.
- Act as a liaison between business users and IT to ensure effective communication and issue resolution.
- Analyze application and process issues and identify root causes.
- Recommend solutions that support business and organizational goals.
- Perform basic system fixes and data maintenance as needed.
Requirements & Agile/Scrum
- Gather and analyze business requirements.
- Develop scope and define backlog items, including epics, features, and user stories.
- Collaborate with stakeholders throughout the Scrum development process.
- Provide status updates and demonstrations to IT and business stakeholders.
- Support software development teams and third-party vendors.
Testing & Quality Assurance
- Develop and execute comprehensive test plans and test scripts.
- Perform regression testing.
- Define expected results and identify defects.
- Escalate defects and work with appropriate teams to support resolution.
- Participate in testing activities with business users and team members.
- Support release and change management procedures.
Data Analysis & Production Support
- Analyze data to identify issues, trends, and opportunities for process improvement.
- Conduct root cause analysis for production issues.
- Support production issue resolution across departments.
- Provide 24/7 production support as required.
- Maintain data and perform basic system fixes when necessary.
Integration & Project Management
- Support software integration activities.
- Lead the planning and implementation of projects and system enhancements.
- Facilitate the definition of:
- Project scope
- Schedule
- Budget
- Goals
- Deliverables
- Coordinate with key stakeholders throughout project execution.
- Support project management efforts as needed.
Documentation & Training
- Prepare technical publications, diagrams, and project specifications.
- Develop user training materials and documentation.
- Deliver user training for new development releases.
- Assist with demos and demonstrations for new system functionality.
Minimum Qualifications
Education
- Bachelor's degree preferred.
- Equivalent specialized work experience may be considered in lieu of a degree.
Experience
- 10+ years of related professional experience.
- 10+ years of systems support and analysis experience.
- 5+ years of ERP experience, with Eclipse preferred.
Knowledge, Skills & Abilities
- Strong technical, analytical, and problem-solving skills.
- Strong understanding of financial business processes.
- Strong understanding of data structures and data flow.
- Microsoft SQL experience, including query writing.
- Advanced Microsoft Excel skills.
- Proficiency with Microsoft Word, Excel, and PowerPoint.
- Knowledge of Agile/Scrum development methodologies.
- Experience with software integrations and FTP.
- Strong verbal and written communication skills.
- Strong customer-service focus and accountability for results.
- Ability to work independently and collaboratively.
- Ability to multitask and adapt in a fast-paced environment.
- Strong focus on user experience and technical problem solving.
Work Environment
This is primarily a sedentary role involving frequent computer use, communication with coworkers and clients, and occasional travel to offsite locations as needed.
The position involves a very complex scope of work, requiring independent judgment, strong prioritization, in-depth technical analysis, and a thorough understanding of business processes and their impact on internal and external stakeholders.
Pay rate: 24.92/hour on W2
Please click on the link below for our company benefits
DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.
- Dice Id: dti
- Position Id: REXJP00006695
- Posted 3 hours ago
Company Info
38 Year Heritage of Service
Diversified Telecommunications Inc., (DTI) was founded in 1985, as a pay phone provider. Knowing the needs of the communities it served brought DTI early success. Because DTI was an independent payphone company with lower overhead, it was able to offer a much larger percentage of the phones’ revenues to retailers than bigger providers, such as Illinois Bell, could offer. With the proliferation of cell phones, the pay phone business began to dwindle. Looking ahead DTI had already begun exploring the information technology services arena and found two areas in which to expand their business.
Expanding into Network and IT Consulting
The first area of expansion was in network infrastructure. This included network cabling, which was a logical extension of the phone business. With the growth of business networks, it was a smart move. DTI has been offering network cabling, including network design, pre-project planning, structured cabling systems and on-site technicians, since 1994. Based on the success of the network infrastructure business, Diverse Technologies, Inc. was created in 2008 to provide network communication technicians from I.B.E.W. Local 134, project managers, project coordinators and of course account managers to offer an expanded set of Network Services to help ensure clients expectations were exceeded from beginning to end.
The second area of expansion is IT Consulting, including ERP implementations, software application design and development, computer programming, project management and supplemental staffing. DTI saw that a project often required additional sets of hands or skill sets our client did not have on staff. As opposed to hiring additional staff, they looked to DTI to fill their needs. The division, originally developed to support client needs for project assistance in 1996, grew into the establishment of Diversified Technology, Inc. in 2007.
Adjusting to a Changing Market
Into the 2000s, DTI grew at an incredible rate. It was recognized twice by the Inner City 100 as one of the fastest growing inner-city companies in America. DTI’s client list included some of the top organizations headquartered in Chicago, such as Amoco, Ameritech, and Quaker Oats. But a series of mergers and acquisitions, with corporate decisions now being made outside Chicago, resulted in DTI losing some of its large, long-term clients. Therefore, DTI transitioned once again, balancing its portfolio to include more clients in the government and education industries that aren’t susceptible to mergers and acquisitions by out-of-state corporations, developing strong relationships with some of the largest system integrators and software providers in the business, and providing its service offerings to organizations throughout the country.
Focusing on Specific Industries and Partners
Today, DTI has three services: IT Consulting, Advisory, and Network Services. Advisory is the newest offering, where DTI can provide advisory services for project management, quality assurance, and organizational change management that are software agnostic. While it supports many industries, DTI is focused on Energy, state and local government/education (SLED), and Financial Services. Its experience working with energy firms includes ERP systems, smart meters, and integrating systems to accommodate mergers and acquisitions. Its SLED practice supports state and local governments, including a specialization in transit authorities, along with the needs of K-12 as well as higher education. For financial services organizations, such as JP Morgan Chase, DTI provides IT Consulting and Advisory services.
DTI has built strong relationships with its clients, large system integrators such as Accenture, Deloitte, PwC, and IBM, and software providers such as Oracle, SAP and ServiceNow. DTI has realized significant growth over the last few years following this strategy.
DTI continues to innovate and adjust to the market. It provides its clients high quality services at a reasonable price by recruiting and retaining highly desirable talent, keeping its overhead costs low with a lean and agile infrastructure, and striving to exceed its clients’ expectations.
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