MS System Center Service Manager (SCSM)

DAILY DUTIES / RESPONSIBILITIES:
Essential Responsibilities
1. The Service Manager Engineer will report to the Client Chief of Information Technology Services. They will work with Client business units to collect and develop requirements for Service Manager requests. The position is focused on administration and creation of new requests.
2. Work with System Center Orchestrator. Create new orchestrator workflows, maintaining, and updating workflows.
3. Work with Cireson. Maintain and update software and work with vendor to fulfill service requests. Updating JavaScript for service requests.
4. Maintain, update, patch System Center, Orchestrator, and Cireson.
5. Interact with staff, other team members, all levels of management and internal and external organizations, including vendors performing outsourced work, in the compilation and management of information needed for Service Manager requests.
6. Work with technical staff and business stakeholders to create deliverables and artifacts that are intended for audiences of varying levels of technical knowledge.
7. Serve as a Subject Matter Expert (SME) and/or Point of Contact (POC) for developing and managing processes related to the Service Manager environment.
8. Make recommendations on specific improvements in efficiency, effectiveness, report template and structure, and productivity to leadership.
9. Act as a liaison between the technical team and management from various stakeholder areas including executive level management.
10. Some after hours project and platform support will be expected.
Program Experience:
Current or recent experience with MS System Center is required and will be given the highest weight. Experience should include well documented success with previous MS System Center projects as well as experience in an enterprise level System Center environment.

Technical Knowledge:
Experience related to any or all the following technologies would be considered desirable
for this position:
MS System Center Service Manager
MS System Center Orchestrator
Active Directory
Windows Servers
Javascript
Cireson
IT Network Infrastructure and Server Operations/Implementations

General Duties and Responsibilities:
1. Develop and refine Service Manager request intake process for SCDHHS.
2. Maintenance and Patching of Service Manager environment and make recommendation about future improvement opportunities.
3. Acting as the lead on a project to migrate the existing Service Manager environment to an updated and current standard.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Minimum 3 years of working in a development role supporting MS System Center, demonstrating a
deep understanding of services & features, site design & best practices.
2. Minimum 3 years of administrative experience in MS Azure.
3. Minimum 5 years of administrative experience in MS Servers.
4. Minimum 3 years experience in an IT methodology framework. (i.e. ITIL, MITA )

Preferred Skills (rank in order of Importance):
1. Working knowledge of System Center Service Manager
2. Working knowledge of Cireson
3. Working knowledge of System Center Orchestrator
4. Working knowledge of JavaScript
5. Working knowledge of PowerBI
6. Working knowledge of SQL
7. Working knowledge of HTML
8. Working knowledge of XML
9. Working knowledge of PowerShell
10. Experience with healthcare and healthcare related requirements
11. Experience with major project implementation.
12. HIPAA, CDC, and other network infrastructure and server frameworks

REQUIRED EDUCATION/CERTIFICATIONS:
1. Bachelors Degree and/or 5 years of related work experience