Help Desk Analyst

Description

We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset.

Hourly Pay: $17/hr

Current open Shift: 3:30pm-12am; off days Sunday and Tuesday

Responsibilities:

Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.

Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.

Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.

Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.

Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.

Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.

Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.

Support additional service desk activities as needed to maintain consistent customer support operations.

Requirements

High school diploma or equivalent required.
Experience in customer service, call center support, or entry-level technical support is preferred.
Working knowledge of Microsoft Office and Microsoft Windows environments, including Windows 10.
Familiarity with service desk ticketing processes, basic troubleshooting, and phone-based support.
Strong verbal communication skills with a detail-oriented and empathetic approach to customer interactions.
Ability to stay organized, manage multiple tasks, and follow defined support procedures with limited supervision.
Attention to detail and sound judgment when documenting issues and determining when escalation is needed.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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