Job Title: Salesforce Product Analyst (Experience Cloud & MuleSoft)

Experience: 8-10 Years

Job Summary

We are seeking a Salesforce Product Analyst with strong expertise in Salesforce platform, Experience Cloud (Portal), and MuleSoft integrations.

This role will be responsible for driving requirements, managing cross-functional alignment, and owning end-to-end UAT execution, ensuring successful delivery across multiple Salesforce initiatives. The ideal candidate will act as a bridge between business stakeholders, product teams, and engineering, delivering scalable and high-quality solutions.

Key Responsibilities

Business Analysis & Requirement Gathering

• Lead requirement gathering sessions with business stakeholders

• Analyze and translate business needs into clear functional requirements

• Drive cross-functional alignment across business, product, and engineering teams

Agile & User Story Management

• Create, groom, and prioritize user stories and backlog items

• Prepare feature scope documentation and ensure stories are development-ready

• Facilitate Agile ceremonies such as stand-ups, sprint planning, and backlog grooming

Salesforce & Integration Support

• Work on Salesforce Experience Cloud (Portal) implementations

• Support initiatives involving MuleSoft integrations and vendor technologies

• Provide Salesforce operational support, including dashboards and system updates

UAT (User Acceptance Testing) - End-to-End Ownership

• Own complete UAT lifecycle, including:

  • Test case creation

  • Test execution coordination

  • Defect tracking and resolution

  • Retesting and release readiness

• Ensure high-quality deliverables aligned with business expectations

Data Analysis & Migration Support

• Perform data validation and analysis to support migration activities

• Ensure data accuracy and reduce delivery risks

Stakeholder Management & Collaboration

• Act as the primary point of contact for stakeholder queries

• Coordinate with cross-functional teams to resolve issues and drive progress

• Facilitate working sessions to close gaps and finalize requirements

Required Skills & Experience

• 8-10 years of experience in Salesforce Business Analysis / Product Analyst roles

• Strong experience with:

  • Salesforce Platform (SFDC)

  • Salesforce Experience Cloud (Community/Portal)

  • MuleSoft integrations / system integrations

• Hands-on experience in:

  • User story creation & backlog management

  • UAT planning and execution

  • Stakeholder management

• Strong understanding of:

  • Salesforce configurations and data models

  • Agile methodologies

Certifications (Mandatory / Preferred)

• Salesforce Certified Administrator

• Salesforce Certified Business Analyst

Technical & Functional Skills

• Salesforce (SFDC) - Functional & Admin-level knowledge

• Experience Cloud (Portal)

• MuleSoft / Integration understanding

• Data analysis & validation

• Agile tools (JIRA or similar)