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Dot Net-L2/L3 Production Support

Wilmington, DE, US • Posted 1 day ago • Updated 1 day ago

Contract Independent

Contract W2

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

Role – Dot Net-L2/L3 Production Support -H1b
USC
H4 EAD only Location – Wilmington
DE (Onsite Work)
local only Production Support Tool Chain A typical incident flow under this SOW would be: Dynatrace / ServiceNow Alert → Incident Created in ServiceNow → Investigation → Jira Work Item → Code Fix in GitLab → Sonar Scan → Build & Deploy through GitLab CI/CD → Change Approval via ServiceNow → Deployment Validation → Dynatrace Monitoring → Closure & RCA Documentation in Confluence Skills Required for Support Team L2/L3 Production Support Engineers .NET Developers Java Developers API Support Engineers ServiceNow Analysts Dynatrace Monitoring Specialists DevOps Engineers (GitLab/Artifactory) SQL/Oracle Support Engineers Application Security Analysts Release & Change Coordinators Incident/Problem Managers Cloud & Infrastructure Microsoft Azure (IaaS hosting platform) Azure-based application hosting
compute
storage
networking
and platform services Hybrid bank infrastructure with on-prem and cloud integrations DevOps & SDLC GitLab – Source code management
CI/CD
code reviews
pipelines Artifactory – Artifact and package repository SonarQube – Code quality
security
and technical debt analysis Jira – Defect
backlog
incident-linked work item tracking Zephyr – Test management integrated with Jira Service Management / Production Support ServiceNow ITSM Incident Management Problem Management Change Management Service Request Management ServiceNow CMDB Application inventory Dependency mapping Configuration management ServiceNow Security Operations Vulnerability tracking Security incident management Monitoring & Observability Dynatrace APM Monitoring Synthetic Monitoring API Monitoring Infrastructure Monitoring Transaction tracing ServiceNow ITOM Infrastructure and operational alerting Event management Collaboration & Knowledge Management Microsoft Teams Confluence SharePoint Email (Outlook/M365) Identity & Security Azure Active Directory (Azure AD / Entra ID) Authentication Authorization SSO Azure Key Vault Secrets management Certificate management Key management

Role – Dot Net-L2/L3 Production Support -H1b
USC
H4 EAD only Location – Wilmington
DE (Onsite Work)
local only Production Support Tool Chain A typical incident flow under this SOW would be: Dynatrace / ServiceNow Alert → Incident Created in ServiceNow → Investigation → Jira Work Item → Code Fix in GitLab → Sonar Scan → Build & Deploy through GitLab CI/CD → Change Approval via ServiceNow → Deployment Validation → Dynatrace Monitoring → Closure & RCA Documentation in Confluence Skills Required for Support Team L2/L3 Production Support Engineers .NET Developers Java Developers API Support Engineers ServiceNow Analysts Dynatrace Monitoring Specialists DevOps Engineers (GitLab/Artifactory) SQL/Oracle Support Engineers Application Security Analysts Release & Change Coordinators Incident/Problem Managers Cloud & Infrastructure Microsoft Azure (IaaS hosting platform) Azure-based application hosting
compute
storage
networking
and platform services Hybrid bank infrastructure with on-prem and cloud integrations DevOps & SDLC GitLab – Source code management
CI/CD
code reviews
pipelines Artifactory – Artifact and package repository SonarQube – Code quality
security
and technical debt analysis Jira – Defect
backlog
incident-linked work item tracking Zephyr – Test management integrated with Jira Service Management / Production Support ServiceNow ITSM Incident Management Problem Management Change Management Service Request Management ServiceNow CMDB Application inventory Dependency mapping Configuration management ServiceNow Security Operations Vulnerability tracking Security incident management Monitoring & Observability Dynatrace APM Monitoring Synthetic Monitoring API Monitoring Infrastructure Monitoring Transaction tracing ServiceNow ITOM Infrastructure and operational alerting Event management Collaboration & Knowledge Management Microsoft Teams Confluence SharePoint Email (Outlook/M365) Identity & Security Azure Active Directory (Azure AD / Entra ID) Authentication Authorization SSO Azure Key Vault Secrets management Certificate management Key management

Summary

Location – Wilmington, DE (Onsite Work), local only

Production Support Tool Chain

A typical incident flow under this SOW would be:

Dynatrace / ServiceNow Alert → Incident Created in ServiceNow → Investigation → Jira Work Item → Code Fix in GitLab → Sonar Scan → Build & Deploy through GitLab CI/CD → Change Approval via ServiceNow → Deployment Validation → Dynatrace Monitoring → Closure & RCA Documentation in Confluence

Skills Required for Support Team

L2/L3 Production Support Engineers
.NET Developers
Java Developers
API Support Engineers
ServiceNow Analysts
Dynatrace Monitoring Specialists
DevOps Engineers (GitLab/Artifactory)
SQL/Oracle Support Engineers
Application Security Analysts
Release & Change Coordinators
Incident/Problem Managers

Cloud & Infrastructure

Microsoft Azure (IaaS hosting platform)
Azure-based application hosting, compute, storage, networking, and platform services
Hybrid bank infrastructure with on-prem and cloud integrations

DevOps & SDLC

GitLab – Source code management, CI/CD, code reviews, pipelines
Artifactory – Artifact and package repository
SonarQube – Code quality, security, and technical debt analysis
Jira – Defect, backlog, incident-linked work item tracking
Zephyr – Test management integrated with Jira

Service Management / Production Support

ServiceNow ITSM

Incident Management
Problem Management
Change Management
Service Request Management

ServiceNow CMDB

Application inventory
Dependency mapping
Configuration management

ServiceNow Security Operations

Vulnerability tracking
Security incident management

Monitoring & Observability

Dynatrace

APM Monitoring
Synthetic Monitoring
API Monitoring
Infrastructure Monitoring
Transaction tracing

ServiceNow ITOM

Infrastructure and operational alerting
Event management

Collaboration & Knowledge Management

Microsoft Teams
Confluence
SharePoint
Email (Outlook/M365)

Identity & Security

Azure Active Directory (Azure AD / Entra ID)

Authentication
Authorization
SSO

Azure Key Vault

Secrets management
Certificate management
Key management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90838445
Position Id: 9095327
Posted 1 day ago

Contact the job poster

Krishna Saravanan

Recruiter @ HAN IT Staffing Inc.

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