Monitoring Lead- Application Hosting

Job Title: Monitoring Lead- Application Hosting

Duration: 6 Months Contract

Location: Washington, DC

Job Description and Duties

• Position is required to be full-time onsite at Washington DC
• Assist in driving, standardizing, and managing unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.

Required Education and Experience:

• Must have extensive knowledge of multi-vendor server operating systems.
• Minimum of 7 years of experience related experience
• Minimum 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic
• Direct experience and expertise with Management Protocols including SNMP, and WMI
• Scripting Experience: PowerShell, VBScript, and/or other scripting experience
• Experience managing monitoring systems with >250 Host and/or >3000 sensors
• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and/or Nagios
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred skills and qualifications:

• Experience supporting a 24x7 operations environment
• Experience leading troubleshooting coordination/ acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
• Systems administrator experience managing Windows and/or Linux operating systems
• Expert level experience with scripting and automation
• Experience integrating monitoring tools to operate through ServiceNow
• Experience automating alerts to generate Service Tickets
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
• ITIL certification(s) including Foundations and above strongly preferred
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools