Senior Customer Researcher The Senior Customer Research and Analytics role will work with survey data and operational data to analyze and report on client health metrics to support our business partners. The analysis and insights provided will also be accompanied with key actions our partners can take to address client experiences including recommendations for backlog work, experimentation hypotheses and overall operational and process improvements.
Key Responsibilities and Duties- Use expertise in research design, statistical analysis, and interpretation of results to provide useful and insightful research results.
- Utilize Snowflake and SQL programming skills to produce relevant data sets to inform the analyses.
- Influence business stakeholder's decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes, and be comfortable presenting compelling insights and recommendations.
- Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes.
- Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures.
Educational Requirements- University (Degree) Preferred
Work Experience- 5+ Years Required; 7+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level8IC
Required - 5+ years' experience connecting survey data with operational data
Preferred - Proven ability to design, execute, and analyze customer research projects using appropriate research methodologies and statistical analysis techniques.
- Experience managing research programs and external vendors, including documentation for audit, risk, and compliance purposes.
- Strong analytical skills to interpret research results and translate findings into actionable business insights and recommendations.
- Ability to present compelling research insights to business stakeholders and influence organizational decision-making through clear, persuasive communication
- Experience with tools such as Snowflake, Python and SQL, or similar research and analytics platforms.
Related Skills
Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Story Telling
Anticipated Posting End Date:2026-04-07
Base Pay Range: $113,000/yr - $152,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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