Help Desk Analyst / Tier 1 Service Desk (HDA2)

Requirements 3 or more years of experience in Tier 1 IT service desk and technical support. Proficiency in ServiceNow or similar enterprise ticketing systems. Experience with troubleshooting computer hardware, software, and various operating systems. Experience in executing remote diagnostic procedures and technical troubleshooting protocols. Experience with call center software and managing high-volume phone and email queues. Experience in updating technical knowledge base articles and user-tra

York-Hanover offers a stable, diversified economy with strong demand for hands-on technical professionals who want practical, on-site problem-solving work. This Jobot Consulting Job is hosted by: Bri Dodson Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $70,000 - $80,000 per year A bit about us: We are a technology services organization that partners closely with operational teams in highly regulated, mission-critical environments. Our wor

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will mai

Description: The Service Desk Analyst II provides timely and accurate response to all incoming incidents, requests, and alerts generated from calls and emails to the Service Desk. Analysts will record information relayed from the customer and the troubleshooting steps performed along with their corresponding results accurately in the case management system. The Service Desk Analyst assigns, prioritizes, and resolves incidents and requests in an efficient and concise manner. The analyst will mai