Mobile Deployment Technician

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Job Title: Endpoint MDM Deployment Contractor
Location: Mecklenburg County, NC
Duration: 8 Months with Possible Extension
Work Type: Contract/ Onsite

Job Overview
Mecklenburg County IT Services (ITS) is seeking an experienced Endpoint MDM Deployment Contractor to support its Unified Endpoint Management (UEM) team. The consultant will play an important role in the County’s Evergreen Refresh initiative, supporting the deployment, configuration, and lifecycle management of mobile devices for County employees.
The ideal candidate will have hands-on experience with mobile device deployment, iOS configuration, and Mobile Device Management (MDM) platforms such as Microsoft Intune, VMware Workspace ONE/AirWatch, or similar solutions. This role also involves providing first-level technical support, coordinating device transitions, and ensuring compliance with County IT security standards.
 
Key Responsibilities

• Configure, prepare, and deploy mobile devices as part of the County’s Evergreen Refresh initiative.
• Manage mobile device setup, enrollment, and configuration, particularly for iOS devices.
• Coordinate device deployment schedules, logistics, and handoffs with County employees.
• Receive, process, track, and manage returned devices for secure e-cycling and disposal.
• Provide first-level technical support for mobile device break/fix issues, troubleshooting, and user inquiries.
• Troubleshoot device configuration, connectivity, enrollment, and general operational issues.
• Collaborate with the Unified Endpoint Management (UEM) team to ensure smooth device transitions with minimal disruption.
• Maintain accurate deployment records, device inventory, tracking information, and support documentation.
• Follow County IT security policies and best practices throughout device deployment and support activities.

Required Qualifications

• Hands-on experience deploying, configuring, and supporting mobile devices.
• Practical experience with iOS devices, including iPhones and iPads.
• Familiarity with MDM platforms such as Microsoft Intune, VMware Workspace ONE/AirWatch, or similar tools.
• Strong troubleshooting and problem-resolution skills.
• Experience providing end-user technical support and customer service.
• Strong organizational skills for coordinating device schedules, inventory, and user handoffs.
• Ability to work independently and collaboratively with technical teams.
• Excellent communication skills and attention to detail.
• Understanding of IT security practices and device management procedures.

Preferred Qualifications

• Experience supporting large-scale mobile device deployment or refresh initiatives.
• Previous experience working in county, state, local government, or public-sector IT environments.
• Knowledge of device lifecycle management, asset tracking, and secure e-cycling processes.
• Experience supporting enterprise Unified Endpoint Management (UEM) environments.

If you are interested, feel free to reach out to me directly at