Exp. Required: 8+ Year’s
Must Have Technical/Functional Skills
Required Skills and Experience
• ServiceNow Expertise: Proven experience with the ServiceNow platform, particularly the IT Asset Management (ITAM) and SAM Pro modules.
• Technical Skills: Experience with ServiceNow customizations and data management.
• Software Licensing Knowledge: In-depth understanding of various software license models (e.g., Microsoft, Oracle, IBM, SAP).
• ITAM Principles: Strong understanding of IT Asset Management principles and best practices.
• Soft Skills: Excellent communication, problem-solving, and analytical skills.
• ITIL Practices: Demonstrated understanding of ITIL (IT Infrastructure Library) practices.
Roles & Responsibilities
• Implementation and Configuration:
Design, implement, and configure the ServiceNow SAM Pro module.
• Lifecycle Management:
Manage the software asset lifecycle from request and procurement to deployment, usage, optimization, and retirement.
• Integration:
Integrate SAM with other ServiceNow modules
Automation:
Automate processes such as software license harvesting, software reclamation, and compliance checks.
• Compliance and Auditing:
Conduct regular software compliance audits and create remediation plans to ensure adherence to software license agreements.
• Optimization:
Optimize software licensing and usage, reduce costs by eliminating redundancies, and ensure proper software distribution.
• Data Management:
Ensure data quality and integrity within the SAM module, CMDB, and Discovery.
• Reporting and Dashboards:
Develop and maintain dashboards and reports to track software usage, compliance, and optimization efforts.
• Stakeholder Collaboration:
Work with IT, Finance, Procurement, and Vendors to align SAM strategies with business objectives.
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