We’re hiring a Service Desk Technician II for a full-time, hybrid role in Austin, TX, combining remote Tier 2 support with onsite work at client sites across the area.
Responsibilities
- Serve as the go-to Tier 2 technician for our Austin-area clients, splitting time between remote service desk work and onsite visits.
- Handle Tier 2 remote support and administrative changes across Microsoft 365, Azure/Entra ID, Active Directory and Intune.
- Lead onsite support for a newly onboarded client in Austin, plus additional sites across the greater Austin area.
- Configure, support and troubleshoot client network infrastructure across a range of vendors and environments, with Tier 3 available for escalation.
- Run scheduled visits, such as site walk-throughs, server room checks and equipment drop-offs, and respond to urgent issues such as a failed switch, a downed access point or a vendor escalation.
- Use RMM, monitoring and backup tools at a working level to spot and act on issues.
Must Haves:
- Hands-on administration experience in Microsoft 365, Azure/Entra ID, Active Directory and Intune.
- Working knowledge of server and virtualization concepts. Any hypervisor background transfers.
- Working familiarity with RMM, remote access, monitoring and backup tools (e.g., ScreenConnect/ConnectWise Control, N-able or similar).
- Network troubleshooting or configuration experience
- Clear, professional communication by phone, email and in writing.
Nice-to-Haves:
- Managed service provider (MSP) experience supporting multiple client environments.
- Prior field tech or customer-facing onsite experience, in addition to help desk or service desk work.
- Microsoft/Azure certifications.
- Networking certifications such as CompTIA Network+, Cisco CCST or CCNA.
- Fortinet certifications in particular.
- A degree in network technology, network security or network engineering.
- Experience supporting Apple/Mac devices.
TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other status protected under applicable federal, state, or local law.
