Senior Network Consultant

Senior Network Consultant-

Location: 7910 Woodmont Avenue, Suite 820, Bethesda, MD 20814

Resource Level: Senior Network Consultant

Service Description

Technical Professional Consulting Services - Senior Network Consultant -

Assigned and pre-scheduled technology consultant to optimize networks and systems to meet business needs as technology and business objectives change over time. White glove proactive maintenance and documentation using dedicated resource(s) (collectively the “Support Services”).

SUPPORT SERVICES FEATURES INCLUDED:

1. Switch and vSwitch configuration including switch port security settings, VLAN, IPHELPER, port link aggregation, and other advertised features of equipment in Supported Technologies.

2. Firewall VPN, NAT, port forwarding, and access list reconfiguration, as well as optimization.

3. Storage area network administration and optimization.

4. Edge device routing configuration.

5. Network performance monitoring, trend analysis, and optimization.

6. UPS health and capacity monitoring; configuration of central management and shutdown policies for supported systems and devices.

7. Firmware updates and security patches on network equipment.

8. Periodic contingency plan testing of redundancies and other fail-safes.

9. Periodic cycling of credentials on supported equipment.

10. Directory Services (cloud or on-premises) health and moves/adds/changes/deletions to objects, organizational units, and group policies.

11. Email account moves/adds/changes/deletions.

12. DNS, DHCP, network print services, and other basic systems administration troubleshooting and minor reconfiguration.

13. Network printer setup and print service management using on-premises or cloud-based print server.

14. Normal changes including optimization (e.g., performance, security) of server/service configuration and reconfiguration of supported systems (e.g., number of changes limited by type).

15. Knowledge management includes documentation updates of changes made to supported systems by, or in conjunction, with Dataprise resource(s).

16. Creation and maintenance of custom diagrams and visualizations to supplement automatic diagrams, as necessary for technical staff to maintain and troubleshoot environment.

17. License/inventory tracking of supported server/software, including relevant dates (e.g., end-of-support, end-of-life).

18. Problem management (i.e., recurring issue identification and proposed resolution) for supported systems.

19. Public Key Certificate tracking, renewal, and implementation on supported systems.

20. Enhanced preventative maintenance and trend analysis carried out at appropriate cadence for each identified and supported system.

21. In-place updates for supported systems such as service packs and zero-day security patches.

22. Job reports for work performed that include work accomplished, changes made, and recommendations for projects or major changes outside the scope of System Administration service.

23. Test restores to verify backup integrity of customer-owned systems.

24. Restoration of data on supported system with approved backup system in the event of deletion or

corruption.

25. Report to operational leader (or Dataprise ITSM, if subscribed) to give input on initiative and task

prioritization.

EXCLUDED SUPPORT SERVICES FEATURES:

1. End-User support (Available through Dataprise with End-User support service).

2. Support of equipment without active vendor support contract.

3. Software and technology that is not explicitly listed in the Approved Technology ("Approved Technology")

list is excluded from the Support Services unless otherwise noted.

4. Support of systems not on recent, stable software release.

5. Normal changes require advance notice and allow for proper planning, testing, and execution. Some normal changes may entail a project as a separate scope of work if mitigation of risks requires project management or the involvement of other resources (technology subject-matter experts) outside the capability of a qualified IT generalist included in this service offering.

6. Configuration of new systems.

7. Documentation updates exclude changes made by other vendors, to networking hardware, or to other systems not supported in the scope of the agreement.

8. License/Inventory tracking excludes networking hardware.

9. Database Administration.

10. Training End-Users or other Customer staff.

11. System updates exclude major version changes. Some system updates may entail a project as a separate scope of work if mitigation of risks requires project management or the involvement of other resources (technology subject-matter experts) outside the capability of a qualified IT generalist included in this service offering.

12. Dataprise is not responsible for maintaining backups unless the customer is subscribed to a backup solution through another Dataprise service offering (e.g. Managed Backup service). Technical resource(s) made available through the Systems Administration service may assist with data restoration for testing or recovery available through other systems on a "best effort" basis in coordination with other vendor in some instances.