Crisis & Incident Management Consultant

Job Description:

Job Title:             Crisis & Incident Management Consultant

Location :            New York, NY (Onsite)

Type:                    Contract

Job Description: 

General Overview

We are seeking an experienced Enterprise Resilience consultant to provide targeted, execution-focused support across a visible and high-priority initiative. This role is designed to accelerate delivery against a critical enterprise resilience effort supporting Crisis & Incident Management enhancements.

This is not a steady-state program management role. The successful candidate will be expected to operate in a fast-paced, cross-functional environment, delivering tangible outcomes within defined timelines.

Key Responsibilities

Crisis & Incident Management

• Support execution of a structured enterprise Crisis & Incident Management enhancement roadmap across business, technology, and corporate functions.
• Translate roadmap milestones into actionable workplans and drive delivery to defined timelines. Ability to shape concepts and effectively incorporate into plans and selected approaches.
• Track and report progress against defined milestones, identifying risks and delays.
• Coordinate across multiple workstreams to ensure alignment and timely delivery of outputs.
• Develop and refine key deliverables, including operating models, governance frameworks, and response procedures.
• Synthesize stakeholder input into clear, actionable documentation and recommendations.
• Support preparation of materials for senior leadership updates and decision-making forums
• Strong project management skills and ability to partner with senior leaders across business lines.
• Assist in resolving execution challenges and removing blocks across teams.

Required Qualifications

• 9–10+ years of experience in crisis & incident management with a strong focus on execution and delivery.
• Demonstrated experience supporting or executing crisis/incident management processes in complex, cross-functional environments.
• Proven ability to translate strategic roadmaps into executable workplans and drive delivery against defined timelines.
• Strong experience coordinating across business, technology, and corporate functions to deliver against shared objectives.
• Experience developing and refining Crisis & Incident Management frameworks, governance structures, and response procedures.
• Ability to track execution progress, identify risks, and proactively resolve delivery blockers.
• Strong stakeholder management skills, including engagement with senior leadership and cross-functional teams.
• Excellent written and verbal communication skills, including development of executive-level materials and reporting.
• Ability to operate effectively in fast-paced, high-pressure environments with shifting priorities.

Preferred Qualifications

• Experience supporting or enhancing enterprise Crisis & Incident Management programs in large, complex organizations.
• Experience in financial services or other highly regulated environments.
• Familiarity with crisis simulation exercises, incident response coordination, or real-event support.
• Experience working with or aligning resilience frameworks (e.g., NIST, ISO 22301, FFIEC) in a practical, implementation-focused capacity.

Key Competencies

• Analytical and detail-oriented
• Solution-focused mindset
• Strong stakeholder engagement skills
• Ability to work independently
• Comfort working under pressure