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Senior Customer Support Administrator (IT Specialist)

• Posted 2 days ago • Updated 9 hours ago

Full Time

USD $82,500.00 - 82,500.00 per year

GovCIO

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Job Details

Skills

Recruiting
Microsoft Windows
Printers
Configuration Management
Documentation
BMC Remedy
ServiceNow
Technical Support
Mobile Devices
Mobile Device Management
Master Data Management
Network
Computer Hardware
Remote Support
Collaboration
Active Directory
Decision-making
Power Supply
UPS
VTC
Customer Support
Communication
Conflict Resolution
Problem Solving
Remote Desktop
Management
Security Clearance

Summary

GovCIO is currently hiring for a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This position will be located in Philadelphia, PA and is a fully onsite position.

Responsibilities

Supports and maintains Microsoft Windows environments through troubleshooting and resolution of technical issues. Exercises sound judgment when repairing or replacing system peripherals, such as printers and scanners, and ensures configuration management information and documentation remain accurate.
Independently creates, updates, and manages service requests within ticketing systems including Remedy, ServiceNow, and ServiceManager.
Diagnoses and resolves issues with on-site communications equipment using expertise and thoughtful analysis.
Provides user support for mobile devices and MDM solutions.
Identifies and resolves network, hardware, and software challenges, including those related to O365 and OneDrive.
Maintains remote support capabilities and determines appropriate approaches for assisting off-site users.
Provides technical coordination for relocations and moves, applying practical judgment to plan and execute required tasks.
Stages and decommissions end-user workstations and related equipment.
Manages user and workstation accounts within Active Directory, applying decision-making and adherence to established access guidelines.
Ensures proper operation of Uninterruptible Power Supply (UPS) units and makes informed decisions regarding maintenance needs.
Troubleshoots VTC equipment.

Qualifications

High School with 6 - 9 years IT customer support (or commensurate experience)
Excellent communication, problem-solving, and interpersonal skills to handle inquiries efficiently while maintaining a positive and professional demeanor.
Experience with system reimaging, remote desktop management platforms, and remote connection tools.
Clearance Required: Active Secret with the ability to obtain and hold DEA suitability.

Preferred Skills and Experience

Posted Salary Range

USD $82,500.00 - USD $82,500.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 8545
Posted 2 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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Today

GovCIO is currently hiring for a Senior Customer Support Administrator/IT Specialist with an active Secret clearance to serve as the primary on-site support point of contact for customers, providing assistance, resolving issues, and ensuring an exceptional service experience for classified and unclassified networks. This position is located in San Diego, CA, and is fully on-site. Responsibilities Supports and maintains Microsoft Windows environments by troubleshooting and resolving technical is

Full-time

USD 90,000.00 - 90,000.00 per year

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