Network Operations Center (NOC) Technician I - Allen, TX

Remote in Allen, TX, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
On-site
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Fitment

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Job Details

Skills

  • NOC
  • Innovation
  • Teamwork
  • Computer Networking
  • Intellectual Property
  • IP
  • Computer Hardware
  • Virtual Private Network
  • Border Gateway Protocol
  • MPLS
  • SIP
  • Microsoft Visio
  • Analytical Skill
  • Network Operations
  • Network+
  • Cisco
  • Cisco Certifications
  • ITIL
  • Amazon Web Services
  • Network Monitoring
  • Surveillance
  • Incident Management
  • Communication
  • Collaboration
  • Customer Support
  • Documentation
  • Telecommunications
  • Cloud Computing
  • Network
  • Management
  • ServiceNow
  • Problem Management
  • SLA
  • Quality Control

Summary

Join our team as a NOC Technician and become the frontline guardian of our network systems. This role is perfect for someone who enjoys tackling technical challenges, keeping critical infrastructure running smoothly, and being part of an environment that rewards innovation and teamwork.

Required Skills & Experience
  • Strong knowledge of IP networking and associated protocols
  • 1+ year troubleshooting IP connectivity and hardware
  • Experience with network monitoring tools
  • Proficiency in VPN, BGP, MPLS, SIP protocols
  • Ability to interpret network diagrams (Visio or similar)
  • ServiceNow Incident/Change/Problem Management experience
  • Strong analytical, documentation, and communication skills
  • Ability to perform under pressure and respond swiftly to incidents

Preferred Skills & Experience
  • Experience in network operations or telecom environments
  • Certifications: Network+, Cisco CCST/CCNA, ITIL
  • AWS Cloud surveillance experience
What You Will Be Doing

Tech Breakdown
  • 40% Network Monitoring & Performance Checks (surveillance, event response, remote/cloud monitoring)
  • 30% Incident Management & Troubleshooting (alerts, outages, SLA triage, vendor ticket management)
  • 20% Collaboration & Stakeholder Communication (field tech coordination, customer support, SME engagement)
  • 10% Documentation & Quality Control (records, change/problem management)
Daily Responsibilities
  • Monitor and maintain computer networks, telecom infrastructure, and remote/cloud operations
  • Respond promptly to alerts and troubleshoot network issues
  • Coordinate with field technicians and engineers
  • Manage ServiceNow records for incident, change, and problem management
  • Communicate with stakeholders and customers during service-impacting events
  • Resolve issues within SLA timelines and maintain records for outages and quality control
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10105282
  • Position Id: 886530
  • Posted 1 hour ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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