Role: System Support Analyst
Job Description -
· Specifies computer system requirements for the solution of moderate to complex business problems and formulates procedures for their solutions.
· Performs the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
· Investigate and troubleshoot complex application, integration, and production support issues.
· Perform root cause analysis using application logs, transaction data, system diagnostics, source code, and configuration information.
· Validate suspected software defects and coordinate handoff to the appropriate engineering team.
· Determine whether issues relate to application defects, configuration, integrations, infrastructure dependencies, data quality, third-party systems, or operational processes.
· Coordinate technical investigations across Application Support, Engineering, DevOps, Product, and other partner teams.
· Provide technical guidance, workarounds, and mitigation strategies for customer-impacting issues.
· Document findings, ownership, decisions, and status updates in approved tracking systems.
· Contribute to release validation and operational readiness activities when application expertise is required.
· Identify recurring issues and contribute to runbooks, knowledge articles, training, automation, and process improvements.
