Mobile Device Tech
Hired by Matrix, Inc.
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Job Details
Skills
- MDM
- MOBILE DEVICE MANAGEMENT
- APPLE
- ANDROID
- MOBILE
- TICKET
- TICKETING
- SERVICENOW
Summary
Are you ready to build your career with a public transportation system. If so, our client is hiring a Mobile Device Tech.
Required:
- 3-5 years of proven experience supporting Apple and Android products.
- Strong communication skills, both written and verbal.
- Experience in ticket documentation and management.
- ITIL certification or familiarity with ITIL best practices is advantageous.
- Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
- Knowledge of multi-factor authentication tools and methods.
- Experience working with handheld devices and POS systems.
- Knowledge of what a Handheld Validation Device (HVD/MVD).
- Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
- Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
- Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
- Deliver excellent customer service, assisting users with various mobile device needs.
- Activate and suspend lines of service as required.
- Utilize remote tools effectively to resolve technical issues.
- Record and document all requests/issues accurately in ticketing systems—attention to detail is essential.
- RMA experience working with vendors.
- Adapt to changes in processes and technology as the role evolves.
We want to hear from you! If you think you''d be a good match, submit your resume and reach out to Karmina at (862) 658-689 to learn more.
- Dice Id: mic
- Position Id: 24-03305
- Posted 30+ days ago
Company Info
About Hired by Matrix, Inc.
Hired by Matrix is a leading staffing organization providing exceptional contingent and permanent staffing solutions to clients across the United States. At Hired by Matrix, we believe in the human touch and start every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. Further, as a proud member of the Women’s Business Enterprise National Council (WBENC), we strive for excellence in diversity and inclusion.
Our staffing services encompass a wide range of industries and professions:
· Travel Nursing: We excel in connecting healthcare facilities with highly skills Travel Registered Nurses for bedside care on short-term engagements as well placing professional allied health staff.
· Information Technologies: We provide businesses with proficient IT Professionals who possess expertise in various technologies and programming languages.
· Engineering: We have a team specialized in recruiting talented engineers for diverse industries such as civil, mechanical, electrical, manufacturing and more.
· Human Resources: Our comprehensive HR staffing solutions help companies find to HR professional with extensive knowledge in recruitment, employee relations and HR Management.
· Life Science: We assist companies in the pharmaceutical, biotechnology, and medical device sectors by sourcing scientific and research professionals with specialized expertise
· Finance & Accounting: We provide finance and accounting professionals to organizations, including CFO’s, Accountants, financial analysts, and more.
· Administrative & Clerical: We supply administrative support staff, including receptionists, office managers, administrative assistants, and clerical personnel.
We are proud of the company we keep and are honored to have a strong array of clients who put their faith in us to help their business flourish. Our wide range of clients includes several of the top fortune 100 companies. Further, to support a balance between work and home life, Hired by Matrix has elected to be a 100% distributed work environment. This approach allows us to support our clients in the way they work, when they work.
Why Hired by Matrix?
Extensive Industry experience: With years of experience, we possess in-depth knowledge and understanding of our specific staffing requirements and challenges across different industries.
Long Term Relationships: Exceptional relationships with multiple clients that expand over 2 decades.
Exceptional Talent Pool: Our vast network and comprehensive candidate database allows us to connect business with highly skilled professionals who meet their specific criteria and culture fit.
Quality screening: We conduct rigorous screening and assessment processes to ensure our candidates possess the necessary qualifications, skills, and experience required by our clients.
Customized Solutions: We tailor our staffing solutions to meet the unique needs and preferences of each client, providing flexible and scalable options that align with their organizational goals.
Dedicated Customer Support: Our Dedicated team is committed to delivering excellent customer service, providing ongoing support through our Consultant Appreciation Program which provides guidance throughout the onboarding process and beyond.
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