Overview
On Site
$30 - $35 hr
Contract - Independent
Contract - W2
Contract - 12+ mo(s)
Skills
MDM
MOBILE DEVICE MANAGEMENT
APPLE
ANDROID
MOBILE
TICKET
TICKETING
SERVICENOW
Job Details
At-a-Glance:
Are you ready to build your career by joining a business services provider? If so, our client is hiring a Mobile Device Tech.
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Karmina at (862) 658-689 to learn more.
Are you ready to build your career by joining a business services provider? If so, our client is hiring a Mobile Device Tech.
Position Type:
- Contract
- On-site
- 3-5 years of proven experience supporting Apple and Android products.
- Strong communication skills, both written and verbal.
- Experience in ticket documentation and management.
- ITIL certification or familiarity with ITIL best practices is advantageous.
- Proficiency with Microsoft tools (Windows App, Outlook, Teams, Word, Excel, and Access).
- Knowledge of multi-factor authentication tools and methods.
- Experience working with handheld devices and POS systems.
- Knowledge of what a Handheld Validation Device (HVD/MVD).
- Provide support for Apple and Android products, ensuring smooth operation and troubleshooting as needed.
- Manage mobile device systems and applications using Mobile Device Management (MDM) solutions.
- Light to Moderate Microsoft Access experience (Ability to update lines of service and devices regularly).
- Deliver excellent customer service, assisting users with various mobile device needs.
- Activate and suspend lines of service as required.
- Utilize remote tools effectively to resolve technical issues.
- Record and document all requests/issues accurately in ticketing systems attention to detail is essential.
- RMA experience working with vendors.
- Adapt to changes in processes and technology as the role evolves.
We want to hear from you! If you think you'd be a good match, submit your resume and reach out to Karmina at (862) 658-689 to learn more.
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