Job Title: Teamcenter Support lead
Location: Fort Worth, TX (Onsite)
Contract Type: Sub-contractor not Allowed / only w2
JD:
10+ Years of Teamcenter Application Support Experience
/Hrs Lead L2/L3 application support for Siemens Teamcenter Unified & Active Workspace (AWC) environments, ensuring high availability and performance of PLM systems
Own incident, service request, and problem management, including RCA, defect resolution, and continuous service improvement
Provide end-user support across global user base (engineering, manufacturing, suppliers) via ticketing tools, chats, and calls
Troubleshoot and resolve complex functional and technical issues across Teamcenter modules (BOM, Workflow, Change, Document Management)
Manage and support integrations with upstream and downstream systems (CAD tools, SAP/ERP, MES, third-party applications) ensuring data consistency and interface stability
Coordinate with cross-functional teams (L1 support, infra, vendors, Siemens GTAC) for issue triage, escalation, and timely resolution
Support release management, deployments, patches, and minor enhancements including validation support (SIT/UAT/Production)
Perform application monitoring, log analysis, and proactive issue detection to minimize downtime and reduce ticket volumes
Develop and maintain runbooks, SOPs, knowledge base articles, and drive shift-left/automation initiatives
Track and report service KPIs, SLAs, and compliance metrics, and contribute to continuous improvement and optimization initiatives
Top Skills:
1. Teamcenter Application Support
2.Teamcenter Administration
3.Teamcenter Configuration
Additional Details:
Teamcenter Support team will work with this person
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