Data Center Technician Supervisor

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Data Center Technician Supervisor, you will lead a team of Data Center Technicians to ensure the smooth operation, maintenance, and reliability of the client's data center infrastructure. Building on the responsibilities of a Data Center Technician II, you will provide hands-on technical support, oversee daily operations, and drive team performance through effective supervision, training, and process improvement.

How You Will Make an Impact

• Supervise and Lead Technicians:
  Oversee daily activities of Data Center Technicians, providing guidance, support, and direction to ensure operational excellence.
• Team Scheduling & Resource Allocation:
  Co-collaborate with the Team Lead to manage shift schedules, assign tasks, and ensure adequate coverage for all operational needs.
• Performance Management:
  Conduct regular performance reviews, provide constructive feedback, and support career development for team members.
• Training & Development:
  Facilitate onboarding and ongoing training for new and existing technicians, collaborating with the Global Training Team.
• Ticket Management Oversight:
  Ensure accurate and efficient execution of the ticket management process by the team.
• Advanced Troubleshooting:
  Apply advanced diagnostic methods to resolve complex data center equipment issues and support technicians in problem-solving.
• Inventory Management:
  Work with our Cross-functional partnering team to ensure accurate inventory management.
• Server Repairs & Hardware Maintenance:
  Supervise and participate in server repairs, including component replacements (hard drives, RAM, motherboards, etc.).
• Project Leadership:
  Lead or support special projects, ensuring timely completion and effective team collaboration.
• Operational Continuity:
  Ensure continuity of operations and team coordination, especially when Data Center Leads are unavailable.
• Issue Escalation:
  Identify, escalate, and track recurring issues or risks, proactively communicating with management.
• Safety & Compliance:
  Maintain and enforce compliance with safety standards and operational best practices.
• Continuous Improvement:
  Recommend and implement process improvements to enhance data center reliability and efficiency.
• Additional Duties:
  Perform other tasks as directed by management to support data center operations.

What You Will Need to Succeed

• High School Diploma or GED (Associate or Bachelor's degree preferred).
• Real ID or other federally accepted identification for U.S. travel.
• Minimum of 2 years of experience in data center operations or computer hardware repair.
• Prior experience in a supervisory or team lead role preferred.
• Strong hands-on experience with computer hardware diagnostics and repair.
• Ability to travel to supported data center locations.
• Proficiency in learning and adapting to new software tools quickly.
• Excellent professional communication skills, both verbal and written.
• Strong organizational, multitasking, and prioritization skills.
• Ability to motivate, mentor, and develop team members.
• Comfortable wearing Personal Protective Equipment (PPE) for extended periods.
• Ability to safely lift, push, pull, and move at least 50 pounds.
• Capable of walking long distances throughout the day.
• Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year.

Preferred Qualifications

• Associate or bachelor's degree in a related field or currently pursuing one.
• Experience with Data Center industry best practices.
• Familiarity with inventory management systems and data center operational workflows.
• Demonstrated ability to mentor junior technicians and contribute to team development.
• Experience in team leadership, supervision, or management within a technical environment.

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Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.