NOC Technician - Messaging (Night Shift)

Our client, a multinational telecommunications technology company is growing their NCI Automation Project. We''re seeking two NOC Technicians to work the night shift and support various telecom platforms (GSM, UMTS, LTE, IP, messaging).

The NOC Technicians will be required to work 4/10 hour shifts and be 100% onsite at our client''s NOC in Plano, TX.

Scope and Responsibilities:

- Support telecom platforms (GSM, UMTS, LTE, IP, messaging).
- Manage network outages from localized incidents to network-wide events.
- Develop and maintain training programs and operational documentation.
- Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress.
- Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
- Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
- Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
- Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.