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Service Desk Analyst

• Posted 11 hours ago • Updated 11 hours ago

Full Time

Fitment

Dice Job Match Score™

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Job Details

Skills

Project Management
Preventive Maintenance
Performance Management
Technical Support
Message Queues
Customer Service
Real-time
Service Desk
Exceed
Service Level
Laptop
Internet
Healthcare Information Technology
Health Care
Life Sciences
Recruiting

Summary

Our healthcare client in the Northeast is looking for a Service Desk Analyst for a 6 month contract. This position is fully remote!

Shift:

This will be a remote day shift schedule (7am to 3pm/8am to 4pm/9am to 5pm/10am to 6pm). Consultant is expected to work holidays if necessary as we are a 24/7 service desk.

Details:

Serve as front-line, level 1, IT support for large hospital system.
Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III).
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

Requirements:

Bachelor's degree and 1 year of relevance experience.
Candidate must have their own IT equipment (PC/Monitor or laptop, headset, home internet).

To learn more about this and other positions, contact Andrew Felix at or . Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full-time hiring. For more information, visit us on the web at .

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10358453
Position Id: 032279
Posted 11 hours ago

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Service Desk Analyst

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