Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals

Remote in Indianapolis, IN, US • Posted 3 hours ago • Updated 3 hours ago
Full Time
On-site
USD 20.00 per hour
Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

  • Help Desk
  • Customer Support
  • Information Systems
  • Microsoft IIS
  • Health Care
  • Public Health
  • Algorithms
  • Data Integrity
  • Issue Tracking
  • Data Entry
  • Records Management
  • Data Deduplication
  • Collaboration
  • Testing
  • Data Quality
  • Training

Summary

Immunization Helpdesk Analyst
2 N. Meridian St. Indianapolis IN, 46204/Hybrid
Local candidates only
12+ Months

Pay rate: $20/hr.

Description:

Immunization Helpdesk Analyst

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

Investigate and resolve duplicate patient records and bad merges in the immunization registry.

Use data tools and matching algorithms to identify and correct data integrity issues.

Escalate complex data issues to technical teams or data stewards as needed.

Document all support interactions in the ticketing system and maintain accurate logs.

Provide guidance to users on best practices for data entry and record management.

Collaborate with IT and data quality teams to improve deduplication processes and system performance.

Collaborate with internal and external teams and assist on improving Data Quality metrics.

Assist in testing system updates and enhancements.

Generate reports on data quality trends and help develop training materials.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10115903
  • Position Id: 4a2da38b86836ba79c257a9f9ebd07f1
  • Posted 3 hours ago
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