ServiceNow Tester ITSM / ITOM / FSM

Role: ServiceNow Tester - ITSM / ITOM / FSM (FedRAMPCompliant Environment)

Location: San Francisco, CA

Duration: 6 months





Key Responsibilities

Perform functional, integration, regression, and UAT testing for ServiceNow implementations across ITSM, ITOM, and/or FSM modules.

Develop and execute test scenarios, test cases, and test scripts aligned to business and technical requirements.

Validate ServiceNow workflows, configurations, integrations, and customizations to ensure accuracy, stability, and performance.

Ensure testing activities comply with FedRAMP security, compliance, and documentation requirements applicable to the ServiceNow platform.

Collaborate with Product Owners, Developers, and Platform Architects to understand requirements and identify test coverage needs.

Identify, log, track, and retest defects using standard defect management processes and tools.

Support endtoend testing cycles, including system testing, integration testing, UAT support, and production validation.

Validate rolebased access, data security, and controls as part of testing in regulated environments.

Participate in Agile ceremonies such as sprint planning, backlog grooming, and sprint reviews from a QA perspective.

Provide test status reports, defect metrics, and quality insights to project and program stakeholders.







Roles & Responsibilities

Required Qualifications

Handson experience as a ServiceNow Tester / QA Analyst.

Strong knowledge of one or more ServiceNow modules: ITSM, ITOM, and/or FSM.

Experience testing ServiceNow workflows, forms, business rules, UI policies, integrations, and reports.

Understanding of FedRAMP or similar regulated/compliant environments, with awareness of security and audit considerations during testing.

Experience working in Agile / Scrum delivery models.

Strong defect management, documentation, and reporting skills.

Ability to work closely with crossfunctional teams including developers, business analysts, and platform administrators.



Preferred Qualifications

Experience testing ServiceNow in FedRAMPauthorized or governmentregulated environments.

Familiarity with ServiceNow Automated Test Framework (ATF).

Exposure to testing integrations with thirdparty tools and external systems.

Knowledge of ITIL processes and how they are implemented within ServiceNow.

ServiceNow certifications such as CSA, CIS (ITSM/ITOM/FSM) or equivalent testing certifications.

Experience supporting large enterprise or multivendor ServiceNow programs.