Required Qualifications
· 5+ years hands-on Desktop Support and macOS engineering experience.
· 5+ years MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs).
· Deep knowledge of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles.
· Strong troubleshooting across networking, Wi-Fi, VPN, identity/SSO, certificates, and endpoint security.
· Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication.
· Excellent stakeholder engagement skills and a track record of cross-functional collaboration.
Preferred/Bonus Skills
· VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops).
· Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar.
· Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening.
· CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks.
· Experience with monitoring/logging