Technical Writer
Fulltime
Location: Berkley Heights, NJ (5 Days Onsite)
Industry Knowledge: Banking, Payment and Credit Card domain experience
Roles & Responsibilities:
Experience: 10 to 12 Years of industry experience
Experience in Credit Card issuer area like
card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
Payments, Rewards, Rules processing, Configurations, and Reporting,
regulatory compliance in the area of interest rate, and cardholder data
how credit card issuer lifecycle works for business / merchant, financial institutes
Research and Information Gathering: Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality.
Content Creation: Writing, editing, and proofreading content for accuracy, clarity, and consistency.
Audience Analysis: Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation.
Documentation Management: Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis).
Collaboration: Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs.
Review and Testing: Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.
Key Skills and Qualifications
Excellent Writing Skills: The ability to present complex information clearly and succinctly, with a strong grasp of grammar, style, and syntax.
Technical Aptitude: A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial.
Attention to Detail: Meticulous proofreading and editing skills to ensure accuracy and functionality.
Research and Analytical Skills: The capacity to break down complex data, analyze information, and organize it logically for the reader.
Collaboration and Communication: Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
Software Proficiency: Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author), content management systems (CMS), and common office software (e.g., Microsoft Office Suite).
Typical Documentation Types
Technical writers produce a variety of materials depending on the industry:
User manuals and guides
Installation and configuration instructions
Online help sections and FAQs
API developer guides
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