Field Technician in Little Rock, AR 72205
Little Rock, AR, US • Posted 5 hours ago • Updated 5 hours agoContract W2
Contract Independent
On-site
Depends on Experience
Syntricate
Fitment
Dice Job Match Score™
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Job Details
Skills
- TECHNICIAN
- HELPDESK
- IT TECHNICIAN
- FIELD SUPPORT
Summary
Job Title : Field Technician
Duration: 6+ Months
Location :- Little Rock, AR 72205
Description : :
The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Position available for extensions.
Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
● End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
● System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
● Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
● Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
● Identity Management: Manage user, group, and computer accounts within a centralized directory service.
● Training & Compliance: Assist with security awareness training and phishing simulations.
● Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
● Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to statewide (average 2 days per week) with personnel. No travel reimbursement necessary.
Required Qualifications
● 3+ years of experience in each of the following:
○ Field technician support
○ Desktop and laptop troubleshooting
○ Mobile device support
○ Network administration and support
○ Software installation and maintenance
○ Peripheral device configuration
○ Help desk/telephone support
● Exceptional customer service skills with a commitment to user satisfaction
● Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
● CompTIA A+, Network+, or similar IT certifications
● Experience with macOS support
● Google Workspace administration experience
● Experience in government or conservation organizations
Technical Skills
● Windows 10/11 operating systems
● Microsoft 365 and Office Suite
● Active Directory administration
● iOS and Android mobile device management
● Basic networking (TCP/IP, DNS, DHCP)
● Antivirus and security software
● Remote support tools
Duration: 6+ Months
Location :- Little Rock, AR 72205
Description : :
The Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.
Position available for extensions.
Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What You'll Do
● End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
● System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance.
● Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment.
● Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets.
● Identity Management: Manage user, group, and computer accounts within a centralized directory service.
● Training & Compliance: Assist with security awareness training and phishing simulations.
● Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
● Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
Travel Requirements
This role requires regular travel to statewide (average 2 days per week) with personnel. No travel reimbursement necessary.
Required Qualifications
● 3+ years of experience in each of the following:
○ Field technician support
○ Desktop and laptop troubleshooting
○ Mobile device support
○ Network administration and support
○ Software installation and maintenance
○ Peripheral device configuration
○ Help desk/telephone support
● Exceptional customer service skills with a commitment to user satisfaction
● Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
● CompTIA A+, Network+, or similar IT certifications
● Experience with macOS support
● Google Workspace administration experience
● Experience in government or conservation organizations
Technical Skills
● Windows 10/11 operating systems
● Microsoft 365 and Office Suite
● Active Directory administration
● iOS and Android mobile device management
● Basic networking (TCP/IP, DNS, DHCP)
● Antivirus and security software
● Remote support tools
| Skill | Required / Desired | Amount | of Experience |
| Field Technician Support | Required | 3 | Years |
| Desktop & laptop support (Windows 10/11) | Required | 3 | Years |
| Handheld device support (IOS & Android mobile device management) | Required | 3 | Years |
| Network administration and support (TCIP/IP, DNS, DHCP) | Required | 3 | Years |
| Software installation and maintenance | Required | 3 | Years |
| Peripheral device configuration | Required | 3 | Years |
| Helpdesk/Telephone support | Required | 3 | Years |
| Antivirus and security software | Required | 3 | Years |
| Remote support tools | Required | 3 | Years |
| CompTIA Certification | Highly desired |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91142014
- Position Id: 26-00298
- Posted 5 hours ago
Company Info
About Syntricate
We are here to analyze and resolve the most intricate processes and deliver market’s best solution and services to your business problems.
Syntricate Technologies is an Information Technology and Business Consulting company that offers comprehensive solutions to our clients for Quality Assurance, Validation, Regulatory, Business Analysis and Project Management services. Our core values are integrity, delivering value and making positive impact on society. We are committed to our client success and work on high standards to provide the best professional services.
We believe in effective integration of technology to improve business processes. We provide solutions that address the current and long-tern needs of our clients nationwide which range from various industries such as Healthcare, Pharmaceutical, Life Sciences, Finance and Insurance.
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